I used to sell and rent water softeners so I learned a little about them. The first step in the regen is filling the brine tank. Then it slowly siphons the "brine" through the media tank, stripping the hardness out and down the drain. There should always be 3-4 inches of water left in the tank, but nowhere near 1/3 full in between regens. Almost all softeners despite having a timer regenerate after a number of gallons have gone through. This is determined by a "waterwheel" which is behind/below the timer. The timer is there to kick in to delay the regen until during the night. A separate line to the kitchen sink is rare because it would take a new dedicated run of pipe and would be the most expensive part of the install. The control on yours is not working properly. I would expect that it is in the valve that controls the water flow paths. A tech is not going to try to fix it, he will replace the whole control head. I would call a local independent as opposed to one of the big companies. The local companies are started by the "cream of the crop" from the big companies so they know more and are usually more sensitive to building a satisfied customer base.
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Today's Featured Article - Search For Spares - by Anthony West (UK). Following on from the aquisition of the old Fordson F, I was very much in need of spares. As a novice though I didn't appreciate the fact that there were so many Fordson tractors made, that all the other makes seem rare by comparison. As far as I was aware a fordson was a fordson and it was only through trial an
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