Hi, We had a rental Ford Edge this summer for 3 weeks and drove it over 3,000 miles. It was a great vehicle a little hard on gas but most of the controls were soft on a screen mounted in the center of the dash. The manual had to be the worst written manual ever. I am computer literate having worked in the computer industry for over 40 years. Even the radio was selected by the screen. After reading the manual at least twice and playing with the different menus, I figured most of the functions that we were using. My wife could not even figure how to operate the radio. We were stopped in a national park parking lot and another rental Edge pulled in beside us, the driver jump out and asked me if I had figured out how to set and use the speed control. I spent 10 minutes showing her how to select it in the menus and then how to use the buttons on the steering wheel to + or - the speed setting.
Last summer, our local Ford dealer had a pre-launch of the new re-designed 2013 Escape with all the big wigs from For Sales there and they lets do a test drive and then an evaluation afterwards. The new Escape has the same screen interface as the Edge had, so I commented to the Ford Sales people how poorly written the Operators manual for the Operator Console screen was written. They made notes but I don't know if it went anywhere.
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