If I might offer a little different perspective on this subject. My partner and I own and operate a ten bay general repair shop. Your e-mail doesn't give enough detail to properly evaluate the situation. Did your BIL take the car in to have an estimate? Or did he call and possibly a service writer go by the book and quote the job? There are SUV's that you do have to remove a c-clip to get the axle out. No fun to do, by the way. Lots of times the estimating books or software are very inaccurate. I do my best to avoid over the phone estimates. As to the horror stories about being ripped off, yes that happens. Techs and shops are good, bad, and or incompetent, the same as doctors, politicians, teachers, etc. When is the last time you can remember a doctor admitting to a bad diagnosis? In my experience, most of them simply say they need to run more tests. Recently I had a gentleman come into my shop and point out that I had improperly diagnosed and repaired his Honda Accord, just about a year ago. I checked it out and sure enough I had indeed replaced the wrong part. I refunded most of his money. I couldn't even blame one of the techs, I had done the job myself. Do you know why they put erasers on pencils? Everybody makes mistakes. Only one person has ever led a perfect life.
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Today's Featured Article - What Oil Should I Use? - by Francis Robinson. I keep seein this question pop up over and over again in discussion groups all over the web. As with many things there are often several right answers and a few wrong ones. Some purist I'm sure will disagree to no end with what I will tell you but most of us out here in the real world don't really care do we ? Some of them only bring their noses down out of the air long enough to look down them anyway. If you are like me you are only doing this old tractor stuff because you enjoy it. You
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