If I might offer a little different perspective on this subject. My partner and I own and operate a ten bay general repair shop. Your e-mail doesn't give enough detail to properly evaluate the situation. Did your BIL take the car in to have an estimate? Or did he call and possibly a service writer go by the book and quote the job? There are SUV's that you do have to remove a c-clip to get the axle out. No fun to do, by the way. Lots of times the estimating books or software are very inaccurate. I do my best to avoid over the phone estimates. As to the horror stories about being ripped off, yes that happens. Techs and shops are good, bad, and or incompetent, the same as doctors, politicians, teachers, etc. When is the last time you can remember a doctor admitting to a bad diagnosis? In my experience, most of them simply say they need to run more tests. Recently I had a gentleman come into my shop and point out that I had improperly diagnosed and repaired his Honda Accord, just about a year ago. I checked it out and sure enough I had indeed replaced the wrong part. I refunded most of his money. I couldn't even blame one of the techs, I had done the job myself. Do you know why they put erasers on pencils? Everybody makes mistakes. Only one person has ever led a perfect life.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don�t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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