Re: Counting down the days

Posted by NCWayne on June 28, 2012 at 21:46:04 from (69.40.232.132):

In Reply to: Counting down the days posted by T.E.C. on June 28, 2012 at 19:16:06:

I know exactly what you mean. I've got one customer that I tend to work so much for that I do my best to keep at least one of certain parts on hand all the time. I do this because, like today, I get calls saying the machine is broken down on a power line right of way about 3 hours away from me, up in the mountains. Knowing the major problem I will, of course, make 100% sure I've got what I need to repair it. Thing is you never know when one major problem will breed several smaller ones. That's where having truck stock on common, small parts comes in handy.

I understand that dealerships don't usually extend their services out as far as I do, as an independent, but not keeping, or taking common parts out to the job, like your talking about, is just plain ignorant. Just about as bad, and I've heard Dad talk about it from his years at two different dealerships, is simply not keeping common parts on hand at the dealership itself. Even worse is when it's something like an injector for one particular 6 cylinder engine, and the stock on the item is always just 5 pieces and not a full set of 6.

While I can understand nobody can keep everything on hand, all the time, especially nowdays, both not keeping really common items on hand, or not keeping full sets of really common items that all get replaced together is just plain stupid.

The other thing that really gets me is when I've been in a parts house (be it a equipment dealerships or an aftermarket outfit) several times looking for the same part, and get told each time they don't stock it because no one needs it. I reply is usually to the effect that, "I've needed 6 of them in the past 2 months. I gave you a chance each time, and you never had them so I finally got them somewhere else. I hated to do it, but I even paid a higher price, simply because you do not have them....and you can not sell something you do not have."

I often wonder how the dealerships stay in business, and make money like they do, but it's things like your describing that are gold lining their pockets at the customer's expense. Personally I have to be able to love with myself and sleep at night. I guess that's why I'll never be filthy rich.....

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