Posted by T.E.C. on June 28, 2012 at 19:16:06 from (166.249.134.37):
When left the family business in 97 I thought I would learn a lot more than if I would have stayed in our shop. I've had 15 years to see how this works from the dealership's side of things. I don't have much of a point to this post other than stating my curiosity to why they are so greedy. Today I was sent on a service call knowing that we did not have the required part in stock. It was an extremely common problem that we have encountered many times in the past and it's the same thing at fault every time. So I went out to the farm and diagnoses it and sure enough, it was the same thing we've seen dozens of times. When it's all said and done this guy now has to pay for 2 service call charges and the full labor rate for my drive time on 2 trips. The funny part is the failed parts were 67 cent electrical terminals and only 12 of them. I know we shouldn't guess at our job but if it is common shouldn't we at least take the proper parts along on the diagnostic trip, one trip, one charge. Soon I will be going back to the family business and I don't think I'm goin to miss having to explain the high bill for a small repair anymore
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