Posted by wisbaker on March 08, 2012 at 20:34:34 from (207.118.149.56):
In Reply to: posted by 641Dave on March 08, 2012 at 08:11:59:
I enjoy the discussion of the lack of ethics in the automotive business. There is a reason for it and a lot of it resides in the person looking at you when you look at a mirror. The first thing they teach you when you want to sell cars "if they ain't lying they ain't buying". Air conditioner units have a 40%failure rate between the time I took the car in trade and drove it to the used car receiving line 30 minutes later. Between the squeeze put on the dealers by the manufacturer, the customer wanting everything for nothing it is a wonder it is not worse- yes I know that's not a valid excuse, but quite frankly if we go to buy a car and we tolerate the lying and cheating so we can get another $50 off we get what we deserve. Yes some dealers will pull some stuff that is illegal, I worked at one that didn't have the best reputation but I also saw times where the customer expected something to be fixed that was not under warranty I saw our service manager knock 40 to 50% off the bill so the repair cost was the same as the "deductible" and bill the customer for the deductible, and they still complain. I've also seen Ford not wanting to cover electrical parts they felt weren't bad, but they couldn't explain why the problem went away when the part was changed, I also saw arc welders hooked to ignition modules, then they tested bad (100%of the time) and Ford would pay. Last thing to consider when I bought my pickup truck both the Green Bay Packers and the state of Wisconsin made more on the transaction then the dealer did (sales tax). But so much of the auto industry is volume related and if they don't make the volume they loose large amounts of money the dealer and the manufacturer.
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