THANK GOD i dont have to deal with the public anymore! I dont believe your doing wrong,and it also sounds to me like your too low on your charges.Charge way more than that here anyway,but thats your buisness. The only thing i tried to do back in the day, when dealing with a new customer,was to make sure they always knew the charges before hand. Ive been in the same boat as you so many times,and argued with so many customers,that i simply insisted that our secretary/dispatcher quoted all the prices everytime she took a call.Nothing would make me madder than having someone sit and watch you work all day and then argue about the bill. Thats the only advice I can offer,except that if you stay in buisness long enough,you will run accross folks who will argue about the bill EVERYTIME REGARDLESS!Those are the ones who i always hated to see call. Funny thing is,they were always the ones who said they had used everyone else in town also, much like your fine gentleman! LOL for some reason it always made me curious when a guy called for service from a town 30 miles away, and you knew there were several folks who were perfectly competent working closer....
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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