THANK GOD i dont have to deal with the public anymore! I dont believe your doing wrong,and it also sounds to me like your too low on your charges.Charge way more than that here anyway,but thats your buisness. The only thing i tried to do back in the day, when dealing with a new customer,was to make sure they always knew the charges before hand. Ive been in the same boat as you so many times,and argued with so many customers,that i simply insisted that our secretary/dispatcher quoted all the prices everytime she took a call.Nothing would make me madder than having someone sit and watch you work all day and then argue about the bill. Thats the only advice I can offer,except that if you stay in buisness long enough,you will run accross folks who will argue about the bill EVERYTIME REGARDLESS!Those are the ones who i always hated to see call. Funny thing is,they were always the ones who said they had used everyone else in town also, much like your fine gentleman! LOL for some reason it always made me curious when a guy called for service from a town 30 miles away, and you knew there were several folks who were perfectly competent working closer....
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Today's Featured Article - What Oil Should I Use? - by Francis Robinson. I keep seein this question pop up over and over again in discussion groups all over the web. As with many things there are often several right answers and a few wrong ones. Some purist I'm sure will disagree to no end with what I will tell you but most of us out here in the real world don't really care do we ? Some of them only bring their noses down out of the air long enough to look down them anyway. If you are like me you are only doing this old tractor stuff because you enjoy it. You
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