Walk-ins versus phone customers is subject to debate.
I was once in a two man NAPA store, dealing with the owner while the employee was at lunch. I'm standing at the counter, buying $200 worth of parts, when the owner took a ten minute phone call. I asked him why my cash order didn't take priority over a phone call, and he swore 80% of his business comes over the telephone.
Of course, this guy has a TV in the store and he's hooked on a particular soap opera. He gets pizzed off if he's by himself and a customer comes in while his soap is on. Maybe that's why he's been a small town, two man store for 30 years.
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Today's Featured Article - Product Review: JB Weld - by Staff. JB Weld is basically an epoxy glue that does an exceptionally good job of bonding to cast iron and steel along with several other materials. As I mentioned, it is so common that I have yet to buy a tractor that did not have JB Weld used somewhere. It is sometimes used so well you can't tell its there and other times used as a sloppy quick fix. Finding where and how it can be used correctly is key to whether you are using it as an "inelegant hack" or an integral solution to difficult and expens
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