First, most dealerships close at 12PM on Saturday. And considering they were open at least 40 hours before Saturday, give them a break. Most shops don't have a weekday crew and a Saturday crew, its the same people, who probably want to go home.
Secondly, the guy you talked to is a liar? Why?
How do you know he didn't tell the owner?
Maybe the owner was on another phone line and plain forgot or maybe with a customer who was buying a tractor?
Maybe they were swamped with customers because they close at noon, and the message never made it the owner by mistake?
To call someone a liar and not know all the facts is ignorance on your part.
If they didn't call back with 10-15 minutes, why didn't you call them? Or better yet, why not just visit them? Or are you too good to drive there and deal in person?
First priority are walk-in customers. Phone people get dealt with second, mainly because they don't have cash in their hand, waiting to be rang out like the store customer is.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
... [Read Article]
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