Like the others say there is plenty of blame to go around. For lawnmower stuff I buy online because of my local guy. This is one of those places that doesn't want to service anything they didn't sell. He's got little signs on 3x5 cards all over the place that say things like "If you didn't buy it here we don't hurry to service it" or "Have your service receipt when you come pick up your machine, we have many red ones, we don't know which one is yours".
I've bought some parts from him over the years but anytime I have to order anything its a big production that ends with "We'll call you when it comes in" and me never getting a call. So I go back a week or two later and they haven't ordered it or the order number I've got (on their stationary) is meaningless.
I wanted to buy a chainsaw a few years ago, they had a used Echo I thought was a nice looking machine so I asked about it. He wouldn't even pull it off the shelf, "Are you looking to buy today? I don't want to waste my time." I turned around and walked out, went 30 miles out of my way and bought a brand new Husky. Took it right back and showed it to him so he'd know where I bought since he was too good to talk to me. Saw another couple walk out while I was explaining. Managed to not even yell...
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Today's Featured Article - The Revival of a John Deere Combine - by The Red, John Fritz. For several years I had been driving by a farm house on the west side of Indianapolis that had a John Deere combine parked in high weeds in a lot behind the house. The gentleman no longer farmed because the entire area was developed with housing and light industry. I had stopped several times and knocked on the door but no one would answer. My curiosity was up and I wanted to contact the owner. I wanted to see what he planned to do with the combine.
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