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feel soaked by tire shop

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bison

08-13-2007 21:28:16




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I got a flat rear tactor tire while cutting hay the other day, called my tire shop and asked for a quote for a good used 18.4 x 38. quote was $200 for the tire and $185 for putting it on,travel included.I live 40 mls from town. I said come and do it, that was last saturday.

I helped the guy putting it on,I provided a good tube, so he did not have to patch the old one.It took 1 hr start to finnish.
This morning the bill was in the mail, $658,16.

$273,- over quote. 458 bucks for 1 hr work and 1 hr travel.After asking about the diff in quote the fellow said , i did not give you that low a quote.

Now what

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rich4

08-14-2007 12:19:12




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
First off anyone should give you a written quote, service quys hate that but they should do it. My tire shop would not do that to you. Other service people/contractors think they don't have to give a quote, (too much work) to do this. Some people said you don't have to hire them anymore. But in the meantime anyone asking for service should ask for a written quote before work is done. In the days of computers, there is no excuse and a handshake does not make it.

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David Snipes

08-14-2007 10:30:55




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
If you are sure on the phone quote and there are no extenuating circumstances, I would only pay the quote and let him sue me. I would also let him know that I will tell every tractor owner I know about his business habits.



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Bison

08-14-2007 20:37:56




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 Re: feel soaked by tire shop in reply to David Snipes, 08-14-2007 10:30:55  
and that is exactly what i am gonna do



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RodInNS

08-14-2007 10:28:53




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Dunno what's going on with regasrd to the price difference between your quote and bill, but I can tell you that the bill is not out of line for what a service call would cost here. We simply don't get service calls out here to fix tires, from any of the shops in town. I'll take a tire in when I'm going in anyway, or I'll fix it myself. You could figure on close to 3 hours travel time for the truck on that trip, total, and if it's a boom truck like most of them run here, I'd want 70 bucks an hour for the truck if it was mine... Tires and service calls are just plain expensive now. Dunno what else to tell you.

I also have one dealer who I deal with occassionally who will quote me one price on tires, and then bill me another price... However, if I call him and point that fact out, he backs down... but if you don't watch the bugger, he'll take the money. I don't know if it's a haphazard way he has, or if it's a deliberate act to get a little more. He is somewhat absent minded... He's the sort that if I ask for a price quote on something, he takes a percentage off of list, but otherwise if I just orde without pricing, I get list price.... and I think when he bills the tires out that he's quoted me on, he bills the list price. For the most part now I deal with another shop because they give me better prices without having to ask and chase around afterwards...

Rod

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Billy NY

08-14-2007 10:13:10




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I know the feeling, but it's one of those things you need to be ready for if you are depending on a tractor to get something done with minimal down time. I have a guy locally who works out of a pick up truck, been a tire guy for some years, we must be about the same age, but he gets a premium, just the way it is, real nice friendly guy, pleasure to do business with and will give you advice or help on say old trucks or whatever you are dealing with, he will work on anything, but like I said he gets a premium, it's a niche market and when a machine is down that needs to be back up running, you don't have a spare or any way of dealing with it, you pay, simple as that. Not too say I like the high rates either, but they got to make a buck or you have to bring it to em or do it yourself.

I watched him carefully, the last time he put a new tire on for me, just a 13.6 x28 loaded. I know I can do it now, but I paid for that knowledge then, as it was important for me to be able to deal with a tire problem, have been on my own 4 years now, no big job and salary anymore, so I will make an effort to save money where ever I can.

What burns me is when another outfit did the other tire, left the valve leaking externally, said it will stop, I was working away, time flies, now I have to deal with it, brand new rim, tire and tube, loaded, I'll bet the rim is shot, might have been better to call the man, but that cost is significant, I will get the tire drained, off that rim, do the repair and whatever necessary, totally my fault for letting it go, they closed their shop around here, so I deal with the other guy, if need be. Really irks me when the job was not done right and I bought all new parts. But I will deal with it and pump that fluid back in with a drill pump and tire filling valve to avoid paying double for that tire, have no choice now, can re-use the fluid, top off if need be, new tube, clean rim or find another, won't have to pay the labor at least, if I did that would be a $1000.00 tire, that cost $185-$200 or so.

I'm not doing anything time sensitive with the tractor, but if I were, I'd have a spare ready to mount, take the bad one to them or deal with it myself when time permits

You either have someone locally who is reasonable or you got the outfits that have to charge a premium to cater to this niche market. The change in the quote on the phone is disturbing, on principle, but the bill is in the ball park, last time it cost me well over $500 for a new 13.6 x 28 tire, tube, and calcium, installed here by the tire guy, took him about 1 hour.

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Walt Davies

08-14-2007 08:09:35




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Must be where you live out here we pay $75 for an on site call and I bought two 12.4X38 tires for $125 each took them in myself so I saved $50 per tire Total was $301 out the door. real nice set of tires too.
Walt



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havvey

08-14-2007 07:44:35




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I would go in and do the face to face (maybe there is an error) Next i would offer the original amount, if he refused tell him to come take the tire back no problem. Most of us has run into these people that quote one price and bill another, best to avoid them. #2 you have the tire so so the battlefied is pretty level but he can take you to court If you want to settle it you may have to negotiate and pay more. Around here small claims is a joke and that would not scare me (make sure you appear)

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souNdguy

08-14-2007 07:10:08




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I'd take him to small claims court for the price difference...

Likely you can get a new tire, installed for that money.

Around here, farm call is 75$

I hada farm call to change a 16.9-24, with new tube.. was less than 500$ with a new tire.. etc.. and tat was a turf.. not an ag tire..

He's trying to soak you..

Soundguy



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John S-B

08-14-2007 06:59:49




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
They should have set fees listed somewhere, usually posted in the shop. I'd tell this guy "See you in court". See what he does. I'd just pay him what he quoted to you and see if he accepts it.



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lanse

08-14-2007 06:57:54




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
If your tractor is in its work clothes, tell him you can only pay the quote. Say theres no way you can pay that. You said this much, so you get this much.



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rrlund

08-14-2007 06:18:56




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Had a similar situation with a tire store several years ago. Twice for that matter. The neighbor worked for them the first time. I had stopped the tractor with the hole up so I wouldn't loose any chloride. He pulled the valve stem out and let it run on the ground and charged me for new. I didn't pay for it,told his boss what he did,got the impression from how pi$$ed he was that he had to pay for it himself.Next time I called them,some kid came out. Didn't bring a tube,had to sit here and wait for them to bring one from another location. I helped him as much as I could. When we had him loaded up,he called in to see what the bill was,they charged me for the time he's been sitting here,a trip charge,plus an extra hour for the time that they said it would take him to load up and get back to the store 9 miles away. I told him he was all loaded up,the trip charge should cover the time on the road and it wasn't my fault he didn't bring a tube. Didn't matter to them,they wanted the full amount. That was the LAST time I used those crooks.

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iowa_tire_guy

08-14-2007 05:06:10




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I figured up what I would have charged for the labor side of the deal and it would have been $160 so $185 wouldn't have been out of line. There is too much variation in used tires to comment on that price. Looks clear to me that either there was an misunderstanding on the phone or he decided to take advantage of you. Without a written agreement there is no way to know for sure. The question now is what to do? You can try to talk again about it and I would recommend doing it face to face not on the phone or email. Also if you could do it when are other customers listening it would be to your advantage. Don't let him get you into his office by yourself, settle it with witnesses. If there isn't any give then you can either pay it or not. If you have the money I would recommend paying it just for your own piece of mind. If he makes a habit of this I would say he won't be in business long. In this end of the tire business there is a limited number of potential customers and we have to have repeat customers. Of course you said you "helped". There have been times I have wanted to charge extra because the owner "helped". Next time insist on paying for the job when it is done and look at the bill before he starts. But remember there may be some surprises that cause more work that may need to be added to the total.

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Bob/wis

08-14-2007 04:53:38




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Well it seems like a hose job to me. We had a new 18.4x 34 installed with fluid pumped for about 635. In this part of the country (southwest wisconsin) the 34 are more money then the 38. I can buy new 38's at the local once every other month auction new for 350. They are 8 and 10 ply tires. It what ever brand the owner can buy in huge lots. Say a semi load or 2 at a time.
Bob



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Traditional Farmer

08-14-2007 04:20:35




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Guess I'm fortunate I was raking hay with my Yanmar and the tire was starting to go down it was on a Sunday. Called my Independent tire guy that changes all my tires on the cell phone he said no problem he'd be right up (40 miles) I kept raking til the tire went down some more its a 13.6 X 28 then started baling he showed up and had the tire fixed just as I finished baling what I had raked up. The tire also had fluid to pump.
Total charge $80

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TGIN

08-14-2007 03:51:31




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I`ve had alot of tires changed and bought used tires from the dealer but never a bill like that . You could about get a new tire and tube put on here for that . Our problem around here is getting it done , I`ve seen it take 2-4 week`s to get them out to fix a tire . They are the only game in town and they know it . Every time ya call`em they say your next on the list , then when ya call back in a day or 2 they say your next on the list .Without it down on paper about all you can do is B1tch

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Joe in Ne

08-14-2007 03:36:15




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I"ve had this happen to me before and just learned to pay driver for job when finished. It does seem a little high. Travel time and labor at 85 per hour, 4 hours $340.00 and 300 for used tire. I guess alot on what you do about this depends if you have another tire shop within 40 miles that"s any better. Might be one of those cases where you end up shooting yourself in the foot on the deal.



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MF Poor

08-14-2007 03:26:49




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
"40 miles from town" would take more than an hour travel time unless this guy drives like Bo Duke. If I was doing service calls, I'd want the same per hour behind the windshield as I could make slinging tire irons. This guy has to make a living too.

"A good 18.4 x38 for $200"? Where? I'd like a few of them. $200 18.4 X 38 would just barely hold air and be about 25% tread MAYBE. A GOOD 18.4 X 38 will bag $300 to $400, maybe more. Guess it all depends on what you consider "good".

A new tube is $45 or $50 MINIMUM nowdays.

Pumping fluid in/out would take hour to hour-1/2 ste-up to clean up.

Under the best of conditions, I wouldn't wrestle a tire off the rim and replace for under $100.

Is it worth $600+? Maybe not. Does that sort of service cost that much nowdays? Most times yes. Can you find some fly-by-night tire guy who'll do it for less? maybe, maybe not.

Solution? Buy a fluid pimp, tire irons, tire hammer, keep a spare tube on hand, buy any cheap used tires you run on to, and learn to do it yourself (which sucks by the way)

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RAB

08-14-2007 00:39:35




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I wuld not pay the extra but you really need to state your case fairly. Suggesting that the fellow drove at an average speed of 80 miles per hour leads me to think you are, perhaps, not being completely candid on the time he was 'on the job' and maybe it was a bit more than 40 miles from town to yours. Don't know what shop rates and travelling are but likely it was a 4 hour job, not a 2 hour one as you stated. Are state taxes added extra as well, but included in your final bill? In the UK government taxes immediately increase the final cost by 17.5%.
In the UK quotes are fixed prices and an estimate is just a guess and may not truly reflect the actual final cost. Some lattitude for discussion but that much over for an estimate on labour costs and travelling is a bit too steep for anyone to accept without a thought.. or two .. or three.
You will get written confirmation next time for a quote (or write in with your order detailing costs), or it will happen again. And you will not put it on account but pay the guy by cheque at the end of the job.
Also, I would want to eyeball a second hand tyre before shelling out $200 for it. You refer to the tire place as 'my tyre shop' as though you are a regular customer. If you are you should have a better rapport with them than is apparent and should know their rates from previous deals.
Sorry, but I think you are a little naive and he has tried to take advantage of that?
But still, don't pay the bill if you think it unfair. Be prepared to put your case properly to a small claims court.
RAB

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Allan In NE

08-14-2007 00:38:16




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Aw,

You had to have misunderstood his quote or something. $200 for a "good used" 18.4 X 38?

I doubt it.

That tire alone would have cost something like $500-600 in this area. Then you say 80 miles travel with that service truck and 1 hour's labor?

Comon' now, his bill sounds right on to me.

Allan



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bison

08-14-2007 21:08:23




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 Re: feel soaked by tire shop in reply to Allan In NE, 08-14-2007 00:38:16  
tire was good used with 60% tread,he had 8 of them [take off's of a industrial tractor for $ 200.- a piece]
I use NO fluid in the tires, START TO FINNISH WAS EXACTLY 1 HR.
When I phoned him ,he said the truck will be there in an hour, and he was.I had no reason to believe that he was gonna nail me, as i have dealt with him before.
To travel 40 mls in my part of the country is easy, traffic is light, 1 stopsign all the way.

I could have done it myself no pain, but i would have to go to town to get the tire, take the wheel of the tractor, take it home and change tire, lug it back to the field,put it back on.
i felt for $ 185 it was cheaper to have it done.
but not for 458 bucks,that,s to much.

that is my story and i am sticking to it.

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georgeky

08-13-2007 23:15:43




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
You got to be kidding!!!. My man put a new tube in my 16.9 X 38 and drove out here to do it for 65 dollars. Seems like a lot of pure crookedness and theivery going on now days. And to think these folks complain about a 4 dollar steak and 3 dollar milk. I sure would like to see the farmers bring these people to their senses. A friend of mine said he would be glad when folks like that were fighting in the streets for a bologna sandwich. He may be on to something.

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Spook

08-13-2007 21:54:40




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I would send him a letter or even better an email, laying out your side of this. I would be polite, but firm in tone. See what his response is. You need to document this, as it is likely to end up in small claims court. I personally pay for this stuff by check, at the time of service. If he cashes the check, he has accepted payment. Sounds like somebody is desperate.



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paul

08-13-2007 21:44:07




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I paid about that, maybe a little less.

One new front tire & tube for larger tractor.

Two new rear tubes on a smaller farm tractor.

All 3 had fluid. One of the rears he had to take off & do over, tube leaked. Actually the first truck fluid pump didn't work, so had both tire trucks on the place that day, one for 3 hours.

Got a small implement tire & tube as well, not installed.


Don't remember, but I think the rubber was priced a lot more than the labor.

--->Paul

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Gary in Mozarks

08-13-2007 21:40:55




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
I call those kinds of experiences "educational expenses" You will never give him another penny and you won;t ever give him a good word. Eventually his reputation will catch up with him and in the end he will cut his own throat. Only lawyers get away with that kind of thing and they have to hire someone to carry their caskets.



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bison

08-13-2007 21:46:20




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 Re: feel soaked by tire shop in reply to Gary in Mozarks, 08-13-2007 21:40:55  
I haven't paid him yet



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Bob

08-13-2007 21:29:55




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:28:16  
Did you use Vaseline, before bending over???



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bison

08-13-2007 21:42:33




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 Re: feel soaked by tire shop in reply to Bob, 08-13-2007 21:29:55  
no, i feel like i got it going in dry and no warning either



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old

08-13-2007 21:54:54




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 Re: feel soaked by tire shop in reply to bison, 08-13-2007 21:42:33  
Be sure to put the word out on him to every one you know and he will soon be out of a job. Also always have them put it on paper then you have a way to keep him true to his word. BTDT and have had people try that on me before and then when I say well you told me this and this is what I will pay because thats what you siad in the first place. If they push it tell them well lets go to court and see, most will drop it then and there. Sort of like when Wal-mart tried to do something like that and I told them either do it my way or take down the sign satifation garanteed

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