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OT NAPA parts

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37 chief

08-27-2005 22:38:02




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The water pump gave up on my GMC van. Not a easy pump to change, so I wanted to put in one that was going to last. NAPA had one for 60.00 a little pricy,but NAPA sells good stuff.I got the pump home, and after opening the box, the pump says it was made in CHINA. If I had more time I would have taken it back. but I had to get my wife' car back on the road. Disappointed With Napa. Stan




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thejdman01

08-28-2005 13:47:20




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
i have to also agree with marks comment i know everyone was once dumb we werent born with our knowledge however i get frustrated too and run into the same problems a john deere uses a delco alternator however when you call up for a price and tell them its a john deere 4840 there lost and even looking at it lost the quality of help has gone way down. another huge reason i stopped goign to napa is temples 5 star muffler bought all his parts at napa i could go to him and buy a muffler after napas markup his markup cheaper hten me directly going to napa. another thing i dont like is you ask for brushes or something for an alternator they look at you crazy they have no clue whats inside the things or what brushes look like or are only to sell you the whole thing. alot of people dont like to spend money so they buy the cheap chinese import but dont realize there buying themselves out of a job

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thejdman01

08-28-2005 13:39:02




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
I had the exact exact same problems that lucasss had. I was treated like a problem people look at the part dont have it (didnt look in books or really lookeven at the part) asked "where may i be able to get they said exact words how the f would i know. been in napa many times ask for a part your the only one in there 3 guys behind the counter and they say its over there cant show you or help you decide which is better what you need they point like your a dog. there used to be a guy at the local napa store dennis was his name real real real good ended up being the only guy i dealt with then he got put incharge of 5 stores and left. now lee auto parts or advanced get my business. had a similar problem bought a radiator water pump alternator and the alternator pully came off shreaded the belt caused electrical problems in the car and they never offered to pay for the electrical damage which i expect though hard for me to eat the labor fried ecm. but what got me is they wouldnt even give me a new belt. also alot of these peopple and parts store when you tell them its farm tax exempt look at you like your an idiot have no clue what you want.

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napaguy

08-28-2005 09:19:15




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
stan, what was the exact applicatiion? napa should have had a rebuilt and 2 new pumps available. rebuilts are by a-1, one line of new ones are u.s. made by airtex i think.i would probably put the rebuilt on. i have been selling parts for 28 years (not all with napa). seems like whatever brand we sold we never had a lot of problems with them. if the chinese pump was pricey at 60.00 i bet the airtex was higher yet.
part of the reason they have new import pumps is because people want a new product, lifetime guarantee, but do not want to pay alot for it. when i started selling parts nothing had a guarantee for life...car parts are eventually going to wear out.most rebuilt stuff was 90 days to 2 years. now are rebuilt starters carry a lifetime guarantee. one thing i see alot more of than i used to is guys putting a part on...same problem so new part must not be any good either. had one guy who put a starter on an import truck, don't remember the brand. a week later he comes back..starter is no good , doesn't engage. we gave him starter #2..2 weeks later, same guy, same problem. i asked if the ring gear had anything wrong with it. "nope all of the teeth are fine". we got him a 3rd starter (even a different brand). you guessed it, one week later here he comes. one of my guys went to look at it. reached up and turned the ring gear on the flywheel by hand.napaguy.

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37 chief

08-28-2005 23:09:30




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 Re: OT NAPA parts in reply to napaguy, 08-28-2005 09:19:15  
The pump was for my 99 GMC Sufari Van. I would have asked for a rebuilt had I known the pump I purchased was made in China. Stan



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Leroy

08-28-2005 08:38:27




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
Had you taken it in to a GMC Dealer to be repaired that is where he would have gone for the parts, same place as you or I and he would have had his markup on top



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Redmud

08-28-2005 08:02:27




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
Stan, One of my friends had an S10 blazer in his shop that had aluminum radiator problems, he installed a new radiator, anti freeze, hoses and belt. after installing these parts and road testing, the water pump started leaking, he then installed one of the China water pumps. While warming the engine up to open the thermostat he revved the engine, the water pump shaft snapped, it took out the new radiator, shroud, fan, fan pulley, and cut one of the trans cooling lines. The water pump shaft snapped at the bearing, the shaft was shinny on the outside, but dark gray inside where it broke. The parts guy told him not to worry, they would GIVE him a new water pump. I haven't stopped by and talked to him in a while, so I don't know how it came out, but this parts situation really sucks.

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37 chief

08-28-2005 23:11:50




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 Re: OT NAPA parts in reply to Redmud, 08-28-2005 08:02:27  
Now I am worried.



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tortmort

08-28-2005 07:38:42




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
You can get USA made water pumps from Summit Racing for just a little more than you paid for China pump. I believe you live in California like I do and if so I usually receive my parts within one day UPS ground fron the Nevada Warehouse no tax $ 7.50 flat rate shipping for almost everything they sell. Their catalog is neat.



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lucasss

08-28-2005 07:19:12




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
our local napa here in lagrange ky. had the best service and parts people till it was bought by general auto parts corp(thats who owns napa). now that its a company owned store,you get treated like your a problem when you need a part. and getting them to warranty a covered part is like trying to shove a noodle up a wildcats @ss. i was buying 2-3 thousand a month from napa when they lost my buisiness,over a battery that they wouldnt warranty but was clearly dated.you get to a point where you cant bring yourself to deal with the #ricks anymore. lucas

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37 chief

08-28-2005 08:10:28




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 Re: OT NAPA parts in reply to lucasss, 08-28-2005 07:19:12  
This is exactually what happened to this Napa store, it was bought out by the big guyes. They lost my business. Stan in calif



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Hurst

08-28-2005 06:59:41




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
Makes me think about the starters for the 5610,6610, and 7610. We used to get these lucus starters rebuilt, but the last time we went to the auto electric place, they gave us a new one that cost $120-$130 (dont remember off the top of my head). When the guy I work with asked them why it about as much as a rebuild they told us they were made in india. Well, less than 1 year and a half later, the stupid starter won't engage but about 1 in 15 times, and when it does, the only stays engaged enough to crank it about 2 times over, maybe 3 on a good day. Quality is going down hill, but what can we do, we just have to pay up and suffer. At our farm, all we use in the way of aftermarket parts is carquest. We have been more than satisfied by the quality for the price. We quit using NAPA probably about 7 years ago. Haven't been disappointed in any carquest parts yet. Hope the water pump holds up, I don't think there is something that has a water pump the is "easy" to change. At least the thermostat isn't inside the pump when it needs to be changed like the jap diesel on our ford CM222 mower, that is a pain to change, have to take the water pump off.

Hurst

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Randy SE-MN

08-28-2005 06:26:27




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
I have turned wrenches for 30 years and owned my own diagnostic facility for 18 years, and the Napa stuff has steadily gone to junk. The same here, they are the only game in town. I try to go to other sources when I can to save my clientele as much money as I can, but I usually have to talk them into leaving their vehicle a couple extra days or so.



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Galen

08-28-2005 05:23:46




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
Used to be they had good parts at good prices. Now the have mostly junk at high prices. I go there as a last resort. Bad thing is - it's the only place in town, so I have to drive 40 miles to go somewhere else.



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MarkB_MI

08-28-2005 05:18:26




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
Get used to it. They can buy brand-new pumps out of China for less than what it costs to rebuild a pump in the US.



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txgrn

08-28-2005 06:03:07




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 Re: OT NAPA parts in reply to MarkB_MI, 08-28-2005 05:18:26  
Take the ASC catalog for example. They have plow bearings and offer 3 sources. Note the tremendous difference in the China price. That'l change in a few years.

Mark



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T.K. in PA

08-27-2005 23:29:28




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 Re: OT NAPA parts in reply to 37 chief, 08-27-2005 22:38:02  
your just lucky they had one and didn't have to order it. NAPA stands for Never Any Parts Avaliable



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mark

08-28-2005 10:54:48




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 Re: OT NAPA parts in reply to T.K. in PA, 08-27-2005 23:29:28  
I fondly recall when the old NAPA parts store in town was a solvent smelling place with 2 or 3 guys behind the counter who really knew their $hit. You could take in a part off a tractor..an electrical part for example.. and the parts guy would like at it and say...what's it off of? You'd tell him and he'd mutter...same as a Chevy six cylinder..he'd go in the parts room and come back with a part and toss it on the counter...or he'd come back with 3 or 4 little orange Eglin boxes (points or condensors), open them up and match them to what you had. You'd be out of there in 10 minutes with your part and it fit when you got home. None of this BS from some pimple faced kid at Autozone who punches a keyboard and asks 'what year is it?'..2 or 4 door?..4 wd? All the while I'm grating my teeth and thinking, what fricken difference does it make if it is 4 wd or had 2 or 4 doors? The reason it matters is the little retard was flippin burgers at McD's last week, doesn't know a condensor from a wiper blade and the big parts guys have had to dumb down the terminology so these morons can sell Chinese parts. The last water pump I bought was $12.95.....now they're $60 and up? WOW!

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ntmcj

08-29-2005 22:59:36




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 Re: OT NAPA parts in reply to mark, 08-28-2005 10:54:48  
I went to the napa store in my hometown as a last resort looking for a tie rod and arm for my G-1000. I had even gone to to the Massey Ferguson place (there was no AGCO dealership around)and wound up with the wrong part. The owner of the napa store helped me locate the correct part by going thru a tractor parts catalog. We were able to cross reference it to a White part number. They didn't even charge me for shipping and the part was about 50$ cheaper than the wrong part that the Massey Ferguson dealership had ordered. As for having young kids working in parts stores, the old greasy fingernail guys are great for referencing and cross referencing parts and it is hard to do without them, but when your 2005 General Motors 'Gee Whiz' mobile needs its flux modulator reprogramed, it is probably going to be the kid that grew up playing computer games that will be able to help you out.

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Alberta Mike

08-28-2005 12:55:12




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 Re: OT NAPA parts in reply to mark, 08-28-2005 10:54:48  
Hey Mark, I think we get your message without the bigoted and adolescent comments about the kids behind the counter. You and I were kids ourselves once remember? And probably no smarter or knowledgeable than today's variety.



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mark

08-28-2005 15:50:59




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 Re: OT NAPA parts in reply to Alberta Mike, 08-28-2005 12:55:12  
What's a matter Mike, is that your kid working in the store down in town? Bigoted? You don't know the definition of 'bigot' and likely as not, the difference between a condenser and a wiper blade as well. I like kids, especially those with brains. You are confusing the lack of respect for idiots for bigotism. I didn't make any reference to anybody's heritage, religious association or skin color. THAT is bigotism. Idiots come in all shapes, sizes and colors. Look in the mirror, you'll see one.

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Alberta Mike

08-29-2005 04:51:44




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 Re: OT NAPA parts in reply to mark, 08-28-2005 15:50:59  
What's the old saying .... "sticks and stones" ... etc. You're obviously a pretty angry guy Mark, and one that most young people would probably want to avoid be it in a store or in the community. The advice you need probably won't be found on a tractor forum in any event. Settle down and go looking for a fight elsewhere. I'd say you're looking a bit foolish here.



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napaguy

08-28-2005 18:36:35




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 Re: OT NAPA parts in reply to mark, 08-28-2005 15:50:59  
mark, mark, calm down a little.i tell you what, next time you are in a parts store(any kind) ask them if you can look up a part for your car or truck on their computer. i bet you will find out why they ask you those questions.computers in the parts business are set up that way.did you know some 4 wheel drive trucks take different oil filters, starters,etc. than their 2 wheel drive counterpart? when i was alot younger i started selling parts. things were much simpler then. if you needed points, cap, rotor,for a v8 gm (or a v8 ford for that matter) it didn't really matter what kind it was.chrysler even used the same points and condensor in their 6 and 8 cyl engines. now you have manufacturers putting 2.0 single overhead cam and dual overhead cam engines in the same car. ford has a 3.0 ohv and 3.0 dohc it the taurus.these are not the same engines...remember the 351 fords? gm really screwed it up for us about 77 or 78 with the 5.7 thing...your oldsmobile could have had a chevy motor in it back then. parts books were a lot easier to decipher back then..you did't have such a myriad of options to choose from..case in point..1/2 ton ford trucks all took the same u joint from about 1957 to 1972..now we have to know if your driveshaft is made of aluminum or steel.v8 chevies used to take the same thermostat..now we have to know the engine code..if you don't like all of the questions don't blame the partsguy..sometimes i feel that the reason a customer gets so upset over a simple question is that he really doesn't know either!! as far as the pimply faced kid thing..maybe he is just starting out. if he treats you decent you should cooperate with him. if he treats you like a nobody i don't blame you for being mad..the guy who buys an oil filter today might come back in next week for a motor. after all of these years i still go to the catalogs frequently. that being said, after using computers for 12 years i would hate to go back to the old hand tickets and using catalogs and price sheets. it is just a much more efficient way of doing things. hope you have a good evening..napaguy

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