Mac tools lifetime warranty

I've seen a lot of comments on the snap-on "lifetime policy" and can say from experience that it isn't worth the paper that it's written on if your dealer is a prick. Snap-On gives the final word to the distributor so if he doesn't feel like fixing it under warranty it won't be. With Mac if you feel that you've been wronged then they will try to fix it. Mac is by far the fairest company when it comes to warranty. Craftsman comes in very close second but really lacks the quality.

To the fella who was getting three new torque wrenches per year from Seaes, I would think that the replacements were due to the "Satisfaction guaranteed, or your money refunded" policy that is above every entrance to a Sears stor and not the "lifetime warranty" of a Craftsman hand tool

george

nowhere in the warranty is there a statement that says "the ratchet mechanism has a lifetime warranty" The reason for this is that the forging for the ratchet extends deep into the measuring mechanism of the torque wrench, and is an integral part of the device. it's not just stuck on the end to make it easier to use.

Most tool dealers will repair the ratchet for a nominal (read that the price of the repair kit) fee. If the parts are no longer available, then no one can fix it.

I personally had this situation, recently, with a Snap-On 250 lb-ft wrench that I bought in the mid seventies. Guess how I fixed it....I had to buy a new one....Ouch that hurt, $230.00 of my hard earned cash!

A torque wrench is a precision measuring device, and as such, is not considered a hand tool. They must be calibrated and tested periodically for accuracy.

There is only one torque wrench that I know of that has a lifetime warranty, it is the BRUTUS tire and wheel torque wrench, the price is about four to five times any comparable wrench.....Why is that? Because you are paying for your "free lifetime replacements" up-front, when you buy the first one.

Not every too has a "LIFETIME COMMITMENT" to the owner, some items that you can abuse or destroy during use are normally not guaranteed by any tool company. You folks seem to always get the Sears corporate policy confused with the Craftsman policies....Many times the "free replacement" has been given to keep a customer satisfied, not because they were obligated to replace the item.

Sears has always honored the "Satisfaction guaranteed, or your monies promptly refunded" policy that has been in effect since Sears, Roebuck and Company opened for business.

Looks like Mac isn't worth buying any longer.