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Tool Talk Discussion Forum

lifetime warranty

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C-man

01-19-2008 10:24:04

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Just got to thinking after reading the post below about Craftsman's lifetime warranty. We have a set of Proto impact sockets, with a "lifetime" warranty. They are probably 25-30 years old. A couple of the commonly used sockets, 9/16 & 15/16 were starting to show a lot of wear. They were beginning to get rounded off due to the hard use of an impact wrench. We asked a tool dealer about them and he told us they had outlived their "lifetime", I guess meaning they lasted longer than they were supposed to, so Proto wouldn't honor the warranty. Anybody else heard off such a thing?

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John in Ct

01-20-2008 16:02:56

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

I use Snap-On tools. When something breaks ( not too often) I expect a new one or mine fixed and that is what I get from them. The origional purchacer (ME) paid a high price for that tool and that high price was for the warantey. A few jerk dealers complain and that is when a call to the company gets the new tool delivered.

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JoeK(WI)

01-20-2008 11:20:26

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Re: lifetime warranty rant in reply to C-man, 01-19-2008 10:24:04

Couple"operative"words here are generally normal use and what used to be common and I believe still applies.Any object has a reasonable amount of use in it under normal circumstances.Tools lifetime-When that wear or breakage occurs before I reasonably expect it to,I expect replacement.Owner Lifetime-If I buy a NEW lifetime warranted tool and don't abuse it,I expect it to serve ME faithfully as long as I'm around to use it and expect a replacement if it doesn't.I will pay a fair but not outlandish price for this service in buying the tool.If I maintain my tools and after I'm gone,I don't feel the Mfg has ANY responsibility to replace these tools for the stranger who bought them second hand for pennies on the dollar at the estate sale.If I frequent yard sales buying worn or broken tools for little of nothing,why should Sears or Snap On or whoever OWE me anything,as I never gave THEM a red cent toward these tools warranty.In my book lifetime warranty should ONLY apply to the ORIGINAL purchaser or their heirs.Nothing to be proud of in gathering up a set of abused,worn out,busted up tools for little of nothing and defrauding the mfg into giving you nice shiney new ones.Nope,it don't hurt the Mfg a bit either,he'll just bump the new tool prices you pay up,to cover his cost of doing business.Last few days theres been a couple gripes about getting "repair kits" in lieu of entire new rachets.If the handle isn't damaged,why expect more?A rachet is a handle AND the"works".If the works broke and they replace the "works",it ain't exactly rocket science to put em in and you got what broke(probably from abuse)replaced for free.If you ask,they'd prolly throw in a paper crying towel.Flaming me for this post will serve no purpose.I'm just appalled by modern societies gimmee,gimmie attitude.

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Elmo Pucket

01-19-2008 19:03:59

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

I've used Craftsman tools for over 40 years, I've had Sears salesman tell me the only way they "WON'T" honor the warranty is if you loose the tool. Never had a problem getting one replaced yet.

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bil b va

01-19-2008 15:34:19

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

what i like to ask when they tout the lifetime warrenty is "mylifetime or your product"

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Eddie in MI

01-19-2008 14:52:29

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

Call Proto and send the sockets back to them - let them help you out. Proto and MAC have excellent customer service.

http://www.stanleyproto.com/default.asp?TYPE=STATICLEFT&PAGE=warranty.htm&LEFT=left_warranty.htm

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Lee in Iowa

01-19-2008 14:08:21

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

One guy told me that at the shop where he worked they had made a special attachment for their press to break the sockets that were starting to wear out so the snap on man would replace them. Lee

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KEB1

01-19-2008 12:37:13

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

The purpose of any warranty is to protect you against an unexpected failure. No warranty should ever be expected to cover normal wear & tear. If you've simply worn the tool out, then it has exceeded its lifetime and there's no obligation for anyone to replace it. Even the best "lifetime warranty" does not mean they agree to give you a new tool every time you wear the old one out. It means they will replace the tool if it fails before its worn out.

Keith

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01-20-2008 10:24:42

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Re: lifetime warranty in reply to KEB1, 01-19-2008 12:37:13

Keith,
Warranty covers defect in material and/or workmanship. From another point of view, if you are offered a lifetime warranty on a product and it wears out, you could also say that if was defective, because of poor quality steel, poor treating, etc. A lifetime warranty says the tool will not wear out in a lifetime. so, if it wears out, it should be replaced. When you buy a quality, lifetime warrantied product, you are paying more money for the lifetime warranty than the cheap tools.
Now, if it abuse or neglect, that is an all together differant thing.
Jim

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Rob in Indiana

01-19-2008 12:23:32

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

life time warranty is for a broken tool not one needing replaced from wear.

read the fine print of any tool warranty.... Sears, Mac, Snapon, normal wear or tool loss is not covered.

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moonlite 37

01-19-2008 19:02:23

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Re: lifetime warranty in reply to Rob in Indiana, 01-19-2008 12:23:32

You are absolutely right. Ethics should apply. I would not think of stealing told from nother worker's box, so why should I expect a company to give me new tools for those I have abused or worn out. In younger days I collected thrown away broken tools and exchanged them but since then I have not done that. I know a fellow who had his shop to burn and he gathered up his burned wrenches and exchanged at Sears. Just does not sound right.

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Buzzman72

01-19-2008 12:10:15

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

I had borrowed from a friend a 3-legged PROTO tapered hub puller to pull the hubs off the tapered axles in my '51 International...and one of the 3 legs broke! So here I am with a borrowed puller, and it's broken. After some research on the internet, I discovered that PROTO is now owned by Stanley Tools...and they still honor the lifetime warranty.

I was able to give them the number off the broken part, and in a couple of days I had a new replacement part, for FREE. So I was able to return my friend's puller in BETTER shape than it was when I borrowed it...

...and PROTO acutally DOES still honor their lifetime warranty. GOOGLE for their website, and then call the toll-free number.

On the other hand, a few years back I had a 50-year-old SNAP-ON 1/2"-drive ratchet handle that had worn out the racheting mechanism. SNAP-ON truck took the wrench, had a ratchet repair kit installed, and despite any lifetime warranty, I had to pay for the repair parts plus labor.

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Dave F.

01-19-2008 10:50:27

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Re: lifetime warranty in reply to C-man, 01-19-2008 10:24:04

Its my understanding if the product has Lifetime. Warranty they have to honor it. Not so with limited lifetime warranty. like advance auto gets around with their brakes, I would call an reprsentive form Proto. If that doesn't work. Call your State's attorney generals office. Dave F.

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jonjon

01-19-2008 17:17:26

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Re: lifetime warranty in reply to Dave F., 01-19-2008 10:50:27

Apparently Lifetime warranty means when the tool breaks its lifetime is over, at least in craftsmans eyes.

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