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Hi John, Frustrating, isn't it? Cleaning the exterior of the pilot light orifice with something like a toothbrush, as per supergrumpy's suggestion, is something your mother could do herself. It is, after all, off after each heating cycle. Remind her to let it cool down first. I have a couple of suggestions about where your time investigating this problem might be better spent. Since what is happening is very specific, you might be able to get the information you're after from an online site devoted to gas appliance problems or gas heating system problems. The other thing you might research is the reputation of repair companies in your mother's area. Since this kind of research is always done online and by phone, the 1200 miles between you and your mother is not necessarily a problem. You might try calling stores which sell related gas appliances, but not heating systems, for a recommendation about who to go to for service. Two weeks ago I called a local stove store about a problem I was having with my gas fireplace insert. They didn't service my equipment but gave me the name of the small company who did. The technician who came to service it earlier this week was excellent---quick, careful, thorough, and not very expensive. He spent just over the 1 hour minimum (wasting no time whatsoever, as far as I could tell) and it cost me $120 total. More time than that would have been charged by the 1/4 hour. I've had to have gas equipment professionally serviced about 6 or 7 times that I can remember, by that many different companies (different locations over the years.) In every single case I felt the the price was fair and the work was excellent. Good luck, Stan
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