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john deere service

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augustus

09-07-2007 07:00:59




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Years ago, John Deere was THE farm equipment company that we farmers used and believed to be the best..when the tractors were not able to be fixed it was brought into our friendly down home dealer to be fixed in a timely manner...times have changed and I no longer feel that way after several experiences with my local John Deere dealer..Now its on their schedule..take it or leave it...My next tractor will not be with John Deere..anybody else find service with them is lousy....

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JTinNJ

09-10-2007 05:13:43




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
The local NH dealer closed in July.I'm not realy sad to see them go.It seemed like if you wanted anything more then a few nuts and bolts it had to be ordored. The same man has the Case IH store.So,it is the same there. The only full line John Deere store in the state of New Jersey is only 7 miles from my house.How did I get this lucky.I guess I'll be going green in more ways than one.



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buickanddeere

09-08-2007 09:22:25




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  john deere service 1st class around here in reply to augustus, 09-07-2007 07:00:59  
Depends on the dealer, depends if the person you talk to just had a fight with his wife, boss, another customer who was an *ss if if you are decent or being an *ss. LMS/Elimra Tractor and North Ridge Tractor, the two closest local dealers. They are both quick, friendly, go the extra effort. The parts people even squeeze a part order onto a stock order just to save me a few bucks. At North Ridge on a Saturday when the parts person should have been cleaning up the counter and going home. She was still working, swagging hydraulic hoses/fitting so I could use my loader. She even gave me a couple of used fittings from the odds and ends bin instead of purchasing new adapters. Well guess where I'm going when it's time to purchase equipment?

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fixerupper

09-08-2007 08:27:36




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
Over the years I've been on the wheat harvest I've been in a ton of dealerships, mainly red and green, with a few Agco's sprinkled in with them, and in my opinion the service doesn't seem to vary much among the different brands. It's the manager of the individual store that makes the difference, and I think we all agree that the attitude and social abilities of the manager is reflected on the employees. The manager could be saddled some by the corporate attitude of the main office if the dealership is a chain, but it still comes down to the attitude of the individual store. We used to get red parts at an individually owned store where the owner/manager was a really rough one to get along with but he did carry a lot of parts. One year we pinned him down about price fixing and he got all mad and red in the face and was about to throw punches (yes, really)until we showed him a receipt for the same part at neighboring red store, which was a lot cheaper. Next time we went in there the parts man was REAL friendly. The company has shut him down since then. We were in a green store in another state that had a manager with the same attitude as the red one, so I'm not going to try to give any one brand a bad rap because of it's service. Jim

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Jack a

09-08-2007 03:56:57




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
I wouldn't say that only Deere had good service back in the day. In fact it was just the opposite here and we farmers here used the AC and IH dealers. THE Deere dealer was a crook and was looking to take you while the Allis dealer and IH dealer were both very good and had parts kept on hand for your equipment. The Deere dealer would take new equipment, use it on their farms with hour meters disconnected then touch them up and sell later as new to unsuspecting farmers. That is until Deere itself caught them at it. They did many other dirty things to their customers and Deere Co. Even hid a new combine and tractor in a shed full of corn when Deere pulled their dealership. Now the guy's son (who has been bankrupt and taken people) is running for congress.

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Goose

09-07-2007 10:13:19




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
Attitude has a lot to do with it. I needed a throttle cable for a 20 hp Poulan garden tractor we own. Rather than drive 25 miles to a place that carries Poulan parts, I drove two miles to our local John Deere dealer figuring they could come up with something since the cable I needed looked a lot like the one on a John Deere 111 we also own.

I had just starting explaining what I wanted to the parts man, whom I've known for years, when a twenty-something who works on garden tractors butted into the conversation and went into a rant that nothing JD had would work, etc. He talked down to me like I was some old geezer who hadn't a clue when, in fact, I've probably had more grease on my hands in my life than he's ever dreamed about.

I just looked at the guy and walked out. Our local NAPA store had one that works fine.

I know, you shouldn't let one immature, stupid jerk sour your attitude towards an entire dealership, but it happens.

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paul

09-07-2007 22:32:09




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 Re: john deere service in reply to Goose, 09-07-2007 10:13:19  
Ran into that with the local Deere dealer as well. Young kid behind the counter, just didn't know anything. I know we all gotta learn somewhere, I can live with the kid not knowing stuff.

It was the attitude tho.

I go to the dealer 15 miles farther down the road now. I don't even know if the kid is still there or not.

Our NAPA store used to be really cool - could walk in & they would get bearings from upstairs without looking up the part numbers. They just knew.

Not any more. They might be open after 5:00pm, but the fellow working there can only find fuzzy dice. Can't help with an actual part any more.

Was real scared last summer when I needed a fuel pump for a _very_ old Wisconsin engine. Wondered what country it would need to be ordered from, if it could be found....

Walked into the General Trading store (now Advanced Auto I guess) which is always real good at handling parts, & still have some of the old guys working there yet.

I pulled the parts from my 5 gallon bucket, & he said, "I'm sorry!"

I thought oh no, that's not good to hear....

He continued, "I just sold the one we stock this morning, but it will be in at 8:00am tomorrow morning...."

He never had to look a part number up. I never did say what it was for, or have the grease cleanned off it very well.....

Well, I don't kiss strangers, so I just said that will do fine, see you in the morning.

--->Paul

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TomTex

09-07-2007 08:51:14




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
Sign of the times. Local Kubota has best service. Dealers have been hurt by loss of sales of parts/lubricants etc. Americans like to shop and shop and shop, and squeeze every nickel so that the local dealers have lost so much sales to penny pinchers. When they can't compete on those items, they lose the sales volumes, then have to increase prices, then lose more sales, and on it goes. Customers only go to dealer for the "have to have" or "special" items that are very costly for the dealer to stock/order. Overhead, buildings, taxes, insurance, medical coverage, employee turnover, etc, etc are driving most local private owned dealers out of the business. Around here nearest JD dealer is about 50 miles, MF about 30 miles, only 2 local dealers Kubota/CaseIH and NH and the CaseIH sales are WAY down. Dealers have lost loyalty to customers and customers have lost any loyalty to dealers. Customers rather give 10 cents less at local Wally World for something than support local dealer. All the rich stockholders of Wally World get the profits rather than a local family owning dealership. Just my vent. Tom

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Catskill Pete

09-07-2007 14:30:27




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 Re: john deere service in reply to TomTex, 09-07-2007 08:51:14  
10 cents I can live with, 200% looks a little different.



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e

09-07-2007 08:44:22




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
A good 1/2 dozen or more JD dealerships were bought out around here in a conglomeration effort. All the employees had to interview for their own jobs. Talk about a good moral booster. Sheesh. Good thing I do all my own service.



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hay

09-07-2007 07:37:24




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
i worked for a small town JD dealer years ago and the service was better for the customers,local or not. even field service was a fast as we could get to it. even had weekend on call mechanics (like me) to do emergencey baler or tractor repair in hay season. after i left there the dealership was taken over by a large conglomerate and the service went to h**l in a handbasket. no more emergency weekend service and when they closed a 5pm that was it until the next day. parts availability got sorry also as some of the newer personell did not know or care about the customers. i do not even deal with them anymore because of their attitude toward the customers. it's a sign of the times, i guess.

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Mike M

09-07-2007 07:07:15




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 Re: john deere service in reply to augustus, 09-07-2007 07:00:59  
Those kinda things may be happening more and more as the small dealers get gobbled up by the big ones. I don't know why these companies want "super stores" about all the small car dealers are gone too.



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msb

09-07-2007 18:02:04




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 Re: john deere service in reply to Mike M, 09-07-2007 07:07:15  
"Are the good times really over for good?" Waylon sing that ?

Yea, Mike, I think they are. Around here a guy doesn't even get invited to dealre's wing dings unless he is a BTO and a mover and shaker. Deere management told a young friend of mine who owns a small store to either get bigger or get out of the way. He had no choice but to become a part of a conglomerate of small stores ,now run and managed by a couple of big(shot) dealers.What used to be four or five independant dealers is now known as Indy Tractor Inc.

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Jim B. OH

09-07-2007 19:56:33




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 Re: john deere service in reply to msb, 09-07-2007 18:02:04  
Merle, though Waylon may of had a version of it as well.



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