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Been there, done that. I have the model number. Clear as abell, nice big type, no smudged numbers at all. At the parts web site, enter the model #, gives me a list of _one_ mower to choose from, I click it (I believe the hp is wrong it's not accounting for the Kohler engine....) and it tells me the mower basically does not exist, has no parts available at all. No other options. Sears relies upon this as the way to get parts, nothing stamped on my broken part, so can't cross-reference or look up anything..... (I had to make THREE trips to get the right deck belt a month ago, because they ignored my belt numbers I sent with the wife & just used the machine model #, which gives the wrong belt on their little compu-look-up.) Took the number to the local store, he spent 10 minutes on the 'net, and 25 minutes calling various corporate numbers. No one can find my model number. I own a mower that does not exsist I guess? (I will get more persuasive & I will find the arm I need - farming this many years I can figure out parts; but this issue keeps coming up, requires 3 trips by me for what is supposed to be a simple thing - I am tired of this....) Thanks for relpying, I'm just venting a little, person buys something with the idea one can find parts for it, & then this bites.... :) --->Paul
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