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Chain saw follow up

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Jerry B

05-17-2001 09:01:47




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Went to the local Stihl dealer to ask about the various models, prices, ect. Told him I wanted a metal saw, not a plastic saw. He proceeded to tell me that plastic will take more abuse than metal. He must not have liked my reply when I told him I didn't want a saw to abuse, I wanted a saw to cut down trees.

I have known this guy for several years and he proceeded to explain to me how he is retired and I was needing to talk to someone else any way. FINALY, some guy comes out and I started to ask questions about the various features, power ratings, pro vs home owner models ( odd number vs even number), warrantee, ect. Sales person told me "Those numbers mean anything you wanted them to mean." All he really knows for sure is the price. (Price was on the tag and I guess he could read it).

Of course being the sensitive, sweet, understanding guy I am, I had to ask if he knew what his commission would be on the sale. He knew that too. Then I told him I was going to take the "bosses" advice and talk to someone else (at a different business) and promptly left.

I certainly hope this isn't the way all Stihl dealers do business.

Can you say Husky?

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sammy the RED

05-24-2001 07:06:25




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 Re: Chain saw follow up in reply to Jerry B, 05-17-2001 09:01:47  
All the Stihl dealers that I know are pleasent.



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PAul

05-21-2001 19:00:05




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 Re: Chain saw follow up in reply to Jerry B, 05-17-2001 09:01:47  
With any product, your local dealer should be someone you like and trust. I stopped at the local Husky dealer to pick up a saw file for my worn out Homelite. He was reluctant to sell me one - said "You guys with them hand files screw up your chains so bad even I can't hardly fix them."

He sold me a cheap file on the first and last time that I darkened his doorway. First impressions are important, and my first impression of him was not good.

I now own two Stihl saws and a string trimmer that I bought from the FRIENDLY local Stihl dealer.

There's dud dealers for every brand.

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Phil (VA)

05-18-2001 12:01:03




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 Re: Chain saw follow up in reply to Jerry B, 05-17-2001 09:01:47  
Not that I do, but you can drop a Stihl, plastic and all, out of a tree and most likely it will start right up and run forever as if nothing happened. I haven't used Huskys, but I know Stihls are really good and very reliable. I bought one 20 yrs ago and used it for 15 yrs and gave it to my son and he is still using it and it runs as good as ever, and that's saying something. If you want to test a piece of equipment, just give it to your kids and see how long it lasts...! I agree Stihls aren't usually discounted much. But at $300 for 20 yrs, and still going, that's not too bad.

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Jerry B

05-18-2001 13:11:04




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 Re: Re: Chain saw follow up in reply to Phil (VA), 05-18-2001 12:01:03  
Phil,
My understanding is Stihl and Husky are the top 2 brands to choose from. My beef was with the "I couldn't care if you buy a saw or not" attitude.
I wanted them to sell me a saw and convince me while I should buy from them and why I should get one model over another.
They were ready to take money, not answer questions. I guess they figured the saw sells itself and they get the money. NOT from this ol' boy they won't.

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Phil (VA)

05-21-2001 08:06:14




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 Re: Re: Re: Chain saw follow up in reply to Jerry B, 05-18-2001 13:11:04  
Well, you have a dealer problem. My dealer isn't that way. I'm not saying he negotiates price, but he isn't arrogant. And he is a good repair shop and has a good reasonable sharpening service.



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John in VA

05-17-2001 09:46:01




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 Re: Chain saw follow up in reply to Jerry B, 05-17-2001 09:01:47  
There are a lot of Stihl dealers around, and I'm sure most of them are pretty nice folks -- I just haven't found one yet. The problem is that Stihl awards these retailers fairly exclusive marketing areas. And you won't find anybody that'll sell a Stihl by internet/mail/catalog or phone. You pretty much have to walk into a retail dealer's shop to buy one. To me, this practice seems to breed some level of arrogance toward and contempt for customers in the dealers. AS they say -- that's just my opinion, your actual mileage may vary.

To be sure, Stihl makes an absolutely excellent saw. Why, I even own one myself !!

But, most of my equipment is Husky (coupla of saws, stump grinder, etc.) which I believe is absolutely great stuff too. Husky DOES NOT force its retail dealers into the same exclusive marketing arrangements as Stihl does (read: restraint of trade). therefore, you can find dealers who like to compete and offer deals.

Although I am in no way personally affiliated with them, I deal almost exclusively with Madsen's of Centralia, Washington -- deep in the heart of BIG timber. They go out of their way to answer ALL your questions -- and I've asked some really dumb ones. Hands down they will give you the BEST price in America on ANY Husky product. And the best price on saw chain too.

Give 'em a shot (Dave is the web master and responds to all e-mail inquiries)

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VaTom

05-17-2001 15:07:01




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 Re: Re: Chain saw follow up in reply to John in VA, 05-17-2001 09:46:01  
John, you must live in a different part of Virginia. I called three Stihl dealers, got the best price (quite varied) for an 039, and made a short drive. With a credit card they would have been happy to box it up. I was told by one dealer that all had the same pricing. Not hard to find a new Stihl on ebay either. I got away from Husky after the dealer tried his best to screw me, thinking he had a captive audience. If I'd have known about Madsen's I might be running Husky. But my Stihl has proven to be a LOT less temperamental than my old Husky.

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ltf in nc

05-22-2001 13:40:10




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 Re: Re: Re: Chain saw follow up in reply to VaTom, 05-17-2001 15:07:01  
I am in agreement with you on the Stilh/Husky opinion. Had both, will NEVER buy Husky again.



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EBG

12-22-2002 19:57:59




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 Re: Re: Re: Re: Chain saw follow up in reply to ltf in nc, 05-22-2001 13:40:10  
HORSEPOWER OF A 038 STILH CHAINSAW



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wdgloff

05-28-2001 14:25:49




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 Re: Re: Re: Re: Chain saw follow up in reply to ltf in nc, 05-22-2001 13:40:10  
As a 20 year Stihl Tech, I apologize for having to deal with a rude salesperson. Stihl is the best not only due to quality, but by having good, knowledgable dealers. No question is too small and all will be answered. As for the plastic, yes I have seen less breakage since the change. When flexed by a bent handlebar, a plastic fuel tank will flex back to original shape. Be assured, the motor itself is still Magnesium.
Hope you have a better experience in the future.
Pike Hardware, Pike, NY

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