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Discussion Forum

Milwaukee Tool just gained my loyalty in a big way...

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Matt Clark

02-14-2001 13:57:27

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Let me say first I have good tools from many different makers, but I have to take the time to brag one up.

I have a 10 year old Milwaukee drywall screw gun, and it was returned to me missing a couple of parts. (I won�t loan it out again.) The tag with the model number has been gone for years, and 2 repair guys didn�t want to do anything w/out that number. As a last resort, I called Milwaukee Tool directly.

Between Ron in parts, and TC in customer service, it took about 25 minutes worth of digging and questions to figure out what I really needed. I have to applaud a company the allows their employees to spend that much time with a customer, all for about $20, and they responded to my e-mail within 2 ours.

As I told TC, I own several other Milwaukee tools � hammer drill, sawzall, grinder � along with some from their competitors. This weekend, I�m buying a new worm drive saw, and I just made up my mind which brand I�ll go with � MILWAUKEE!! These are the first repairs I�ve ever had to make on any of them (never realized that before) and they made it painless and enjoyable. Thumbs up!!!

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Lynn Busby

02-15-2001 06:13:15

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

What's Milwaukee's customer service telephone number? website address? I have a Milwaukee power tool that doesn't work but I believe it's worth fixin'. Thanks, Lynn

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Matt Clark

02-15-2001 06:34:00

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Re: Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Lynn Busby, 02-15-2001 06:13:15

This link will get you there. 800/274-9804 is parts. They walked me through 15 minutes or so of models to find the right one. The will help!

http://www.milwaukeeconnect.com/html/index.html

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Matt Clark

02-15-2001 06:36:28

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Re: Re: Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-15-2001 06:34:00

Sorry, I didn't paste it into the Link URL last time...

Milwaukee parts/cust. service.

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Paul

02-14-2001 21:39:21

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

I've watched guys abuse Milwaukee tools on construction sites for 33 years. Muddy conditions. Left in five gallon buckets in the back of a pickup thru an overnight rain. Power cords duct taped together. . . They're tough - my favorite brand, and as the other guy said, "Made in the USA!!"

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VaTom

02-14-2001 18:31:55

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

Good choice in a saw. Strong recommendation to go for the magnesium. Only 2 lbs. lighter and close to 40 bucks more but after using both, it's worth the money. And you know you're buying something with a loooong track record. It's a workhorse!

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Al English - Another Satisfied Customer

02-14-2001 17:56:57

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

Pretty much all the electric power hand tool in my shop(saws, drills, grinders, etc.) were made by Milwaukee. They have been used many hours, by all kinds of people. Based on my experience they are close to indestructable. On the one occasion we did need a repair the local Milwaukee agent did the work quickly, at a reasonable cost, and even did some extra service at no charge...Al English

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Husers

08-17-2001 17:12:14

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Re: Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Al English - Another Satisfied Customer, 02-14-2001 17:56:57

Could you tell me when the electric drill was made from your company. It has just the off-on switch.
Forward only. still works very well .

Thanks,

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Kermit

02-14-2001 17:41:05

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

I recently purchased a Milwaukee drill driver. It's a great piece of equipment. I'd recommend the brand to anyone.

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Jim K

02-14-2001 17:35:08

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

All that and their made right here in the good ol
U.S of A. Go figure!
Jim K

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kimk

02-14-2001 16:03:45

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Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Matt Clark, 02-14-2001 13:57:27

Had to replace a switch on a Milwaukee sawzall at work. Only a bit easier to ID the part but my experience matches yours. Seems like these folks know their stuff and will do what is needed to help the customer.

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Tom

02-14-2001 16:30:06

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Re: Re: Milwaukee Tool just gained my loyalty in a big way... in reply to kimk, 02-14-2001 16:03:45

I too had a good experience with Milwaukee when the local dealer told me that the parts for the drill Iwas trying to fix were no longer available. E-mailed Milwaukee and they got back to me with the new parts mumbers within a day or two.

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What a contrast to DeWalt!

02-15-2001 17:52:21

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Re: Re: Re: Milwaukee Tool just gained my loyalty in a big way... in reply to Tom, 02-14-2001 16:30:06

What a contrast to DeWalt! Never had a problem with my Milwaukee tools. Had problem with DeWalt. Got no help.

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