Craftsman Drill Driver Problem

Bought new about 2 years ago. Used a total of about 2 shifts (equivalent to 16 hours of intermittent use). Never mistreated and looks factory new.

Driving 3" deck screws into pilot-holed wood on Sunday. Clutch suddenly and totally stripped-won't turn anything, even on direct drive.

I have tried all day today to talk to someone (or even get an automated response) at Sears. Almost two hours on the phone. Want to find out if it is repairable (at my cost, since the warranty is only one year) and where to send or take it. Absolutely NO way to talk to a human there who speaks enough english to understand the request. Been put on hold etc, etc. Phone in tool department rang over 30 times before I gave up.

Does anyone know if this (over $230 cost) tool is repairable? How to get repairs at Sears? Or is my brother correct: it is a throwaway?

Anyone considering a Craftsman power tool might consider this experience.

P.S. I do not work for Sears. Just a dissatisfied former customer.

JerryB

All other suggestions and comments were really appreciated. For info; yes, I am almost anal about keeping manuals & paperwork. In this case, there is no parts breakdown, just a page showing accesories to purchase. I tried the internet, but couldn't get to anything likre the parts breakdown micheal suggested. I'll look again.

Thanks again guys,

JerryB

I have used it a bit already this winter. very handy. I personaly like craftsman tools. If ya don't like the craftsman brand you can always spend the money to by the namebrand and still end up with junk for a lot higher price.

my .02 worth.

micheal

Your experience, and the general quality (or more accurately, lack thereof) is why there is only one Crapsman power tool left in my inventory. It is a router from the 60's that has had the shaft bearings replaced about 4 years ago, and is still going strong. The "modern" Sears powertools are over-priced, under-engineered junk, IMHO.