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Hello, I am a representative of DirecTool.com. I would like to share a little info. about our company.
First of all, our physical location is in Philadelphia. We have a PO Box (360) in Wynnewood, PA (just outside of Philly) for any mailings. At this time, we do not list our phone number because we are a small company, and do not yet have a customer service staff capable of handling a large number of phone calls properly. We try to handle as much as possible via email. This enables us to keep our costs down, which in turn, helps keep our customers' costs down. I do give my direct number to anyone who asks, because I can understand the skeptcism regarding unfamiliar web sites.
With regard to our shipping policy, we charge for shipping only once. In other words, if you were to choose to have any backordered items shipped seperately, you would be billed freight with the first shipment only. The backorders would be shipped with no additional freight charge. We feel it is our responsibility to keep the merchandise in stock. If we fail to do so, why should you have to pick up the extra charge?
I hope this helps to dismiss any fears of doing business with us. If there is anything else you would like to know, please send me an email. I will be happy to discuss it.
FYI Ken - we also carry Enerpac and Power Team hydraulic equip. Thanks,
Mike
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