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Computer- one of our tools

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Bus Driver

06-10-2004 17:49:57




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I use dialup and always have intermittent problem of disconnect and slow connect, often requiring mutliple connect attempts. Voice use of the same line is always fine. Just about everything has been checked, the modem yesterday. Getting ready to run Cat 5 from the phone box to the computer and inside the phone box was spider web- lots of humidity here too. I cleaned out the web and it has worked fine since then. Could the spider web cause dialup ISP problems and not cause voice problems? Other ideas?

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Mike

06-11-2004 08:36:07




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 Re: Computer- one of our tools in reply to Bus Driver, 06-10-2004 17:49:57  
I've been working in Telephony and Data Network Engineering for over 25 years and have seen some pretty crazy problems....

- your phone line is likely to be a physical pair of copper wires that goes from the block on the side of your house to a Central Office a couple of miles away. In many rural areas, these phone wires can be pretty ugly. By all means, run cat 5 from your 'puter to your NID (Network Interface Device...the house block)...it may help or may not. Ask if they can put your pair on a LightSpan system if available. Ask if they can put you on a cleaner pair...they may or may not. As one other writer mentioned, they're not obligated to...clicks and pops don't effect voice calls...

- pick up the phone and listen to the dial tone or better yet, call someone and listen to the background noise while no one is speaking. If you hear extraneous pops and clicks then your phone line is "dirty". You Pc modem will try to interpret this as data and will either "re-train" (the noise that modems make when they sync up) or throttle back the speed until it can get error free data through. You can try to get the phone company to give you better pair, but they're not obligated to. Begging and pleading sometimes works if you tell them that your invalid mother uses the internet as her only means of entertainment. BTW...it does very little good to plead with the clerk who answers the phone at the business office. They handle a gazillion cusomters a day and don't really care. I've had good luck with striking up a conversation with the guy in the truck or climbing the pole ("hey, can I get you a cold drink"...any chance you could find me a better pair while you're up there?). If you can't find one by driving around, then place a trouble call and talk to the guy when he gets to your house.

- you may never get a speed higher than 26.4kbps. The phone company sometimes adds bridges and taps (no, a tap is not someone listening on the line..its a connection methodology used to balance line impedance and maximize use of copper). These things change the characteristics of the line and reduce its data carrying capacity. Also, when you request a second line a lot of the time they add what is called a DAML or a miniplex...these things derive a second line from an existing pair. The older ones limit data to 26.4kbps. The newer ones are v.90 corrected and can pass higher speeds (given that the quality of the pair is up to snuff).

- I've seen where the local connection "hut" that consolidates lines in your area for trunking back to the CO (Central Office) isn't very weather proof. Lines will sometimes get "noisy" after a rainstorm. You call in a trouble ticket and by the time the phone guy gets there to put his butt-set on the line (a butt-set is that thing that looks like a phone with alligator clips that hangs from his belt), its dry and working fine again. Same thing for excessive heat (although not as likely). Do not rule out the errant rodent as well...

- There used to be a few modem vendors ( I think 3Com/US Robotics was one) that had a line quality test available on their web sites. They can evaluate the call you're currently on but, due to the variability of switched pathing during subsequent calls, it may get better (or worse) the next time you call and run it.

Bi-directional Satellite works well but is expensive. Single directional satellit (the uplink is a dial connection via landline...the downlink is high speed via the satellite), stinks. I've had it and hated it.

DSL and cable both have limits and issues (I'm pretty fussy) but are generally great if you can get them.

good luck...and sorry for the long OT post...

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Les...fortunate

06-12-2004 05:51:31




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 Re: Re: Computer- one of our tools in reply to Mike, 06-11-2004 08:36:07  
Mike, that is one of the most informative posts I've seen in a long time. Thank you.
I work for an electric coop and I see so many truths in your post it just made me want to cheer. Especially about talking to the guy climbing the pole rather than talking to someone whose job it is to answer the phone. We have a dozen or so women who do just that. I wouldn't take their jobs unless I was desperate. Most people, of course, are very nice. But they have to put up with some real crap. People can be real "brave" when they're talking to a woman with many miles of space between them. I've heard some real horror stories...threats, obscenities, you name it, they've heard it. For me, I'm a "field" person and much prefer it that way.
I live out in the woods, about 6 or 7 miles from the CO. There is a Slick site about 2 1/2 miles away. My dialup gives me 45,333 90% of the time. My brother, just down the road but in a different exchange, is lucky to get 26K. Of course some of that may be to do with the fact that he has a C wire laid on the ground for about 300' and has probably zinged it a couple of times with his brush saw. ":^O

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Mike

06-14-2004 07:55:38




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 Re: Re: Re: Computer- one of our tools in reply to Les...fortunate, 06-12-2004 05:51:31  
Part of my career was spent as Director of Engineering for Bell Atlantic Network Integration (the precursor to Verizon...the data side of it). During one of the strikes, members of my staff were sent to the Customer Service Center for strike duty. I can relate to the death threats, obscenities, etc. The CSR position is the most thankless, highest stress position in a telco. All you out there keep in mind that the reason they're a little short tempered with your needs may relate directly to the butt-head they just finished talking to.

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T_Bone

06-14-2004 14:32:24




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 Re: Re: Re: Re: Computer- one of our tools in reply to Mike, 06-14-2004 07:55:38  
Hi Mike,

My question is not to know how it can be done but if it can be done, but if you what to tell how, I'm willing to learn. :)

Can "anyone" trace a ISP connection back to the orgin number? Anotherwords my home telephone number.

My grandkids are using some questionable "chat rooms" and I'm trying to educate them on what can happen when they give out too much info or if they even have to supply the info.

T_Bone

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Mike

06-15-2004 11:52:23




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 Re: Re: Re: Re: Re: Computer- one of our tools in reply to T_Bone, 06-14-2004 14:32:24  
T_bone:
'tis a pure pleasure to be able to help you in anyway possible. I've lurked in these boards for quite some time and have seen your sage wisdom in the field of metalurgy and welding (I'm a Massey Ferguson Owner).

Here's what I know...and I apologize to all in advance for this very long post...

first I need to define "anyone"...If we're talking about the common tom, dick or Harry who has mediocre computer skills and knows a little about the net, then no, it's unlikely for them to be able to back-track through a dial up ISP (a DSL or cable connection is another matter). Basically, on a dial connection, it's pretty random and today's connection point isn't the same one that's used tomorrow. On a Cable or DSL connection there's an IP address that is yours either permanently (for a dedicated address) or semi-permanently (for dynamic addressing). These IP addresses can easily be backtracked.... However,ISPs in this country are pretty picky about protecting customer identities and will only give it up when faced with a subpoena.

That said, please don't assume that your kids are safe. There are two basic ways for predators to find out who you are... 1) you tell them, 2)you have stuff on your pc that they can access and view that tells them.

1) "you tell them"... These SOBs are real good at getting little snippets of info over time from your kids. Today it may be the state they live in, tomorrow it may be the town (gee lil' squirt...what football team do you play for in high school...and where was that again?). The next day...well it all adds up pretty fast to enough info to track you down. Not sure if you know about "reverse lookup". Go to any phone book website (I use anywho.com) and click on the "reverse'lookup" button and type in your phone number...shazam! I know where you live! There are even a few that can track email addresses. Scary huh?

2)"you have stuff on your pc that tells them"...Those bits of info that you send to companies that you buy things from on the 'net...they put things called 'cookies' on your pc that contain all sorts of info. Most are fairly benign, but an enterprising snoop can get access to your hardrive and obtain all sorts of info. How you might ask?...simple, "hey lil' squirt, go to my website and click on that picture of a puppy"...well that picture of a puppy launches a program that can access your hard drive and transmit pretty much anything it wants back to the SOB. Other places include the info you put into your email "From". When you set up your email program (say 'Outlook'), there's a place where you can fill in name, address, phone,email, and nickname. Accessible from the outside using "pictures of puppies"? ...yup!

Scared yet? you should be.... What can you do?
Get involved with your kids...monitor where they go. A parent's primary duty is to make sure his kids stay alive until they're at least 18. That takes hands-on effort....and it isn't easy. I'm 52, my wife's 47, we just had our first...our son (yessir, we've redefined that phrase "shock and awe"). You've asked me a question that has struck a lot closer to home than you know.

Get a firewall for your pc. There are a few that install directly on the pc itself and can give you some protection from the outside. Don't depend on it blindly tho'. There are also pieces of software that can log where your kids go...there used to be something called 'NetNanny'that I think worked that way. Go to a Computer store like CompUSA and find one of the geeks (I like geeks...I were/are one). Ask them. Explain your problem. Be careful that they don't sell you a skillion dollars worth of stuff. Ask if it effects your performance and/or response time (some do more than others).

get a yahoo.com or hotmail email address and use that instead of your real one. It helps prevent spam as well.

Go to ZDNET.com, or cnet.com and browse around the sections on home internet security. They'll even provide some product recommendations and ratings.

Good luck and hope this helps....

Mike

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T_Bone

06-15-2004 19:36:58




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 Re: Re: Re: Re: Re: Re: Computer- one of our tools in reply to Mike, 06-15-2004 11:52:23  
Hi Mike,

Congrats on the new "shock & awe" son....lol

Many thanks for the info. The 13yr old granddaughter was falling for chat room "leading" questions from someone she just met as I was trying to explain too her about the boogieman thats lerks in the dark corners. There method of speech was a dead giveway to there age bracket.

Thanks, I learned something about DSL and Cable I didn't know.

I've been researching wireless networking as I like the wireless part. T_Bone

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Mike

06-16-2004 09:40:11




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 Re: Re: Re: Re: Re: Re: Re: Computer- one of our t in reply to T_Bone, 06-15-2004 19:36:58  
T_bone:

email me at [email protected] so we can take this "offline". I don't want to clutter up the board unnecessarily (unless y'all want me to).

I'd be happy to give you my thoughts on the different wireless standards, Router/Access point placement, and encryption/security...

I have a combination of wired and wireless network running in my house with 5 drops, a file server, and shared printers and disk volumes (I told you I was a geek!).

mike

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T_Bone

06-17-2004 00:03:55




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 Re: Re: Re: Re: Re: Re: Re: Re: Computer- one of o in reply to Mike, 06-16-2004 09:40:11  
E-mail on the way Mike


T_Bone



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T_Bone

06-11-2004 07:47:58




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 Re: Computer- one of our tools in reply to Bus Driver, 06-10-2004 17:49:57  
Hi BD,

The biggest differeance for me was changing ISP. Went with Hawk Com for $83yr with tax for 56k V.92. I'm in AZ there in GA. I get 26.4k since I'm 30 miles out of town. My son is closer and he gets 44k. Old ISP had too many customers and not enough old equipment.

Then it was only checking Tc/IP and unchecking the rest. Decreased connect time.

Then it was a new laptop puter running XP home. Big difference here vs Win98se with the new V.92 compression system along with IE6.1 cashe web pages. I'm so happy that I haven't repaired my Win 98 puters.

I was too the point I was going to go with satillite downlink and tele uplink, about $480yr. Now I don't need too. Web pages DL about twice as fast as my old set-up and is adaquote for what I need.

Could be you moved the wires and got a better connection.

T_Bone

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Dave

06-11-2004 05:10:22




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 Re: Computer- one of our tools in reply to Bus Driver, 06-10-2004 17:49:57  
Definitely maybe!
Kinda like standing in a party talking to two people and a plane flies over and you can still hear one person but not the other.



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Bus Driver

06-11-2004 05:01:03




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 Re: Computer- one of our tools in reply to Bus Driver, 06-10-2004 17:49:57  
This morning I am having some of the same problems, so must keep on searching for a solution. Intermittent problems are always difficult.



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Charles (in GA)

06-10-2004 18:05:07




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 Re: Computer- one of our tools in reply to Bus Driver, 06-10-2004 17:49:57  
Absolutely, modem signals are much more affected by line problems. Voice is easy, been done for years with nearly anything, but the signals a modem generates are digital converted to analog to send over the phone lines and then back to digital at the other end.

I had a friend who had a good home phone line, you could get 46K+ on every connect. They added a second line, during which the phone company disconnected and reconnected his existing line on the pole, after which he could not get more than about 26K on the modem speed.

The phone company only garantees voice capability on the regular lines, so you have no recourse.

Charles

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Slowpoke

06-11-2004 01:29:19




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 Re: Re: Computer- one of our tools in reply to Charles (in GA), 06-10-2004 18:05:07  
Charles, if the modem converts digital to analog at the computer, and sends the analog signal out over the phone line, how is that analog signal any different than the analog voice signal on the same line?
Am I missing aomething?
By the way, I used to share Compuserve dial up with my kid, who lives several miles away, and I was frequently dropped off line. Only one of us could be on at a time.
She now has SBC DSL, I get the dial up part, have only been dropped a couple of times in a year, and we both can be on at the same time.

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rhouston

06-11-2004 09:41:28




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 Re: Re: Re: Computer- one of our tools in reply to Slowpoke, 06-11-2004 01:29:19  
a modem transmission sends data faster than you can talk. static and other phone anomolies that you cannot hear or don't notice can affect a transmitted packet. The packet is then retransmitted. When you connect to another modem they negotiate a speed that is as fast as possible without errors.

A 56k Bps modem transmitts 56,000 bits of information per second. It dosen't take much to interuppt a few bits thereby causing the modem to choose a slower speed at connection time.

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Slowpoke

06-12-2004 11:18:52




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 Re: Re: Re: Re: Computer- one of our tools in reply to rhouston, 06-11-2004 09:41:28  
Well, I guess that's why I never get over 44bps on my computer.



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Mike

06-14-2004 07:45:57




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 Re: Re: Re: Re: Re: Computer- one of our tools in reply to Slowpoke, 06-12-2004 11:18:52  
due to the physical limits of the telco infrastructure and the sampling methodolgy of V.90/v.92, you'll never achieve a full 56k. Best I've seen is about 49.3...



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