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Tool Talk Discussion Forum

Getting Dewalt cordless repaired?

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Steve

04-26-2004 04:18:54




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I have a Dewalt 18v 1\2" hammer drill that I need to get repaired. Apparently something is stripped out because no matter which setting it is on it slips with very little load on it. I really like the feel of the drill and the way it performs. I am somewhat dissapointed that I am having trouble because the drill is only four years old. It has seen a lot of use some of it pretty rough. I guess my question is should I attempt to send this tool to Dewalt for repair or should I by another drill? I think a new one is around $200. Has anyone ever sent a tool like this to Dewalt for repair? How long did it take? How much did it cost? Thanks for any input. Steve
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David Campbell

02-23-2005 17:38:39




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
If you log on to Mendingshed.com
they have every part you need for a Dewalt cordless drill. The drill is very easy to repair, I just recently had to put brushes in my 18 VDC Dewalt and I took it completely apart in just a few minutes.



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Scott

04-26-2004 19:29:03




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
I have the same drill but mine only seems to slip in 1st gear. I have not decided wether to have it repaired yet or not. It was out of warranty about one month and was used lightly. I was driving roofing screws when she let go. I took it apart my self and would not recomend you do that, very hard to get back together, many small plastic parts. I could not see any thing wrong. For what I paid for it I expected it to last more than 13 months.

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arthur

04-26-2004 18:26:56




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
if it doesent work try taking it apart your self wont cost any thing till you want to put it togeather you can always buy a new one you will learn a lot about your tools good luck



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500sks

04-26-2004 09:37:26




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
I had a DeWalt saw that the shoe didn't line up with the blade I never dropped it I think it was like that from the factory. I sent it in and they told me it would be $89.00 to fix the saw I said that was too much and to send it back. What I got back was a box of parts. I had a fit and the place finally gave me a new saw for $40.00. So if you don't like the charge you have a box of parts coming back. I have a lot of DeWalt tools and I really like them but there service is not to friendly. When I had trouble with my Makita they diagnosed it on the phone and sold me the parts to put in myself, much nicer people.

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KX

04-26-2004 07:53:24




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
There is a DeWalt service center fairly close to me and I took a Dewalt tool there I totally abused (by necessity not choice) and they fixed it for a reasonable price and it is as good or better than new. It took 4 days. I would use them again and again, I love DeWalt tools. Just my experience, good luck.



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Chris

04-26-2004 05:54:04




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 Re: Getting Dewalt cordless repaired? in reply to Steve, 04-26-2004 04:18:54  
We have taken several of our Dewalt cordless tools in to Dewalt for repairs. They do a great job and are reasonably priced. Usually takes a couple days to a week. Good as new when they come back. Cost depends on what is wrong. Seems to me that the last clutch drive we had replaced was around $75.



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