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I'm sure this will stir the pot a little since I see most of the replies are in favor of Milwaukee. I purchased three drills at the same time maybe 4 years ago now. two 14.4v cordless and a corded angle drill. Up until this time I had good service from Mil. and had no fear of buying thier products again. First problem was the keyless chucks on the cordless drills. Neither one, hammer or T-handle would hold a bit unless you cranked them tight with channellocks and loosened them with channellocks...so much for not carrying a chuck key. I did not even have time to return these drills when switch stopped working properly on the angle drill the second time I went to use it. Alleged to be a VSR, that only lasted two days till it only went forward around 1/2 speed until it decided to jump to full speed or just stop. Back to having only my tired 12 year old holeshooter, I took all three drills back to the dealer. They informed me I needed to get a warranty claim number from Mil to get the tools serviced. To keep this short, I spent the better part of two months trying to get a service number or replacement tools. Keep in mind here that these all failed within a week of purchase. I tried one more time to get someone at Milwaukee to help me out, I called and got an alleged vice president on the phone. I told him I was getting really disgusted with this as I have around 600 bucks tied up new tools that do not work. He asked what it would take to make me happy and I said, "replace the keyless chucks on the cordless drills with keyed ones and replace the switch on the angle drill." All I wanted was tools that worked since I had already paid for them. All I asked for was for Mil to send me the chucks and swicth and I'll even fix them myself. It ended with him changing his tune saying that the factory would have to determin if the failures were caused by abuse or a mfg defect. I told him I had to use the cordless drills because I was on a job and had to get it done and the only way I could was to use pliers on the chucks. His only solution was for me to send all the tools back to the plant, not a service center. I agreed to this if they would cover the cost of the shipping if they accepted fault. Another 40 some bucks out of pocket in UPS charges for shipping. Around 6 weeks go by and I heard nothing so I called. Three hours or so on the phone finally gets me to a lady who knows where my drills are. At least 20 minutes on hold from this point and she said the tools were fixed and they would not be returned until I paid the return shipping of $65 I told here it only cost me 40 something to send them out to which she replied about packing and such. At this point I did not care anymore, I just wanted tools I could work with, another 65 bucks on the credit card. Two weeks later I'm calling again to find out where the tools are and I'm told they'll ship in 3-5 days. Three more weeks go by and they finally arrive in the same box I sent them out in....never opened! All that was done was they placed a shipping lable over the one I had on it. More phone calls, more letters, more emails and nothing!! I ended up shelling out another $60 some bucks to buy a swicth for the angle drill myself. I'm not the only one that had problems with getting service on mil tools. I know of five other places who have also had nothing but problems with Mil tools and got absolutely no service. For me, you'll never see another mil here. Metabo & Hilti with the possibility of a DeWalt but NEVER a milwaukee!
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