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Tool Talk Discussion Forum

About that Factory Reconditioned stuff...

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Fred OH

08-18-2003 12:26:55




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ever look through todays discount tool catalogs and see something like "factory reconditioned/factory perfect"? Even looking further and seeing that almost all (AMERICAN ONLY) tool makers/sellers are using this term. If you stop and think a moment...if there was that many tools going back to the manufacturers being reconditioned...they'd be out of business in a hurry...nobody runs that much bad parts and stays in business. From an older (and hopefully wiser) tool buyer...as I see it...their tools were priced (high)in a much better economy, the economy sagged and the foreign competition got stiffer and someone got the bright idea to put this term on their tools so they could kinda discount them without interfearing with their quality...(same way with a scratch and dent sale)...if the economy goes back to good...you won't see any more tools factory reconditioned anymore. Just to keep you informed on all this reconditioned stuff...it's a bunch of baloney (my opinion only)...and they don't have the intestonal fortitude to say it like it is...I bet the foreign manufacturers smile when they see it. It wouldn't hurt if things bought here in the good 'ol USA were..."care if I make you an offer"?...like in other parts of the world. ( think about this when buying your next new car) Don't get me wrong...I love tools, especially American tools...and have a machine shop full of them...just figure it's a gripe that we all should know about. L8R....Fred OH

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David Bacon

09-05-2003 20:33:52




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
I once talked to a LOWELS employe, said after a major snow storm 11 out of the 12 big snow blowers they had on hand were returned with in a week. One of the blowers was used by a snow removal Company. It was by the way a very heavy snow storm and extreemly late in the snow fall season. Any guess as to who is realy paying for those low life folks that do less than honest things? Dave NE Iowa



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Ford Man

08-19-2003 07:51:00




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
Once the box has been opened , even if the tool has not been used at all , the product is considered used and cannot be sold as new .

Most items are sent back to the factory for "reconditioning" . More often than not they are just inspected and tested for proper function and sent back out labeled as reconditioned .

When John Deere still owned Homelite , reconditioning was steady work for them at their Greer, SC plant .

One of the engineers told me that they never bought new Homelite products even with their employee discount ! They always bought the reconditioned models at a big savings over new .

The engineers joked about something they called a "three day rental" . This is when there is a storm or power outage , someone goes to Lowe's or Home Depot , buys a saw or generator , uses it for the weekend and returns it for a refund .

That's where a lot of the candidates for reconditioning come from .

Just my .02 worth .

Ford Man

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Kevin

08-20-2003 20:00:33




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 Re: Re: About that Factory Reconditioned stuff... in reply to Ford Man, 08-19-2003 07:51:00  
Dead on. The computer I'm using is four years old and was bought as reconditioned. It was a returned Christmas present, it had never been out of the box! I saved $300. compared to new.



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buck

08-18-2003 18:43:39




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  

Bought a factory reconditioned hammer drill at a B&D outlet and it didn't finish 3 holes so I took it back and was given one that was not marked reconditioned in its place. They explained it as being the same drill but the reconditioned tool had to be inspected twice for some reason when normally only one inspection is required and when the second inspection is required they mark it as reconditioned even though it has never left the factory.My wife returned a Micorwave that the door latch had broken on.They sent a box for us to send it back in and said that it would take about 3 months to repair. Went out and bought another to hold us over sorta thinking we would never see that one again but low and behold about 3 month later the UPS man brings it back but the odd thing was that there was a routing slip attached showing that it had been to 17 different workstations in 7 different states. Shipping alone must have been 3 times its value.

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jocco

08-18-2003 17:49:26




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
i agree with fred and mac



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Kevin

08-18-2003 16:42:57




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
Factory Reconditioned mostly means: some cheapskate bought it, used it for the one time they needed it, then returned it, saying "it don't work". The Nesco roaster CEO was interviewed one time, and he remarked that Thanksgiving about bankrupted the company until they wised up. Returns on jumbo roasters was about 40% of sales, and there are no questions asked at Wally world, they just ship 'em all back for credit.

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Ben in KY

08-18-2003 17:40:01




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 Re: Re: About that Factory Reconditioned stuff... in reply to Kevin, 08-18-2003 16:42:57  
I agree with Kevin, this is the source of most of these "reconditioned units".



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Kelvin

08-18-2003 18:36:01




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 Re: Re: Re: About that Factory Reconditioned stuff in reply to Ben in KY, 08-18-2003 17:40:01  
I've had pretty good success with factory reconditioned stuff. Most of the tools I've bought was back when the economy was booming, so you can't use that We'll cut the price" idea on me.

The only reconditioned tool I recall giving trouble was a drywall screwdriver-bits wouldn't stay in it.

I also recall working at a remodeling project once where my boss purchased a steamer to remove wallpaper. When the job was over, he took it back claiming it "Didn't work right". I wonder what kind of miracles he was expecting.

If it was resold, somebody got a barely used wallpaper steamer.

Lots of other stuff is done that way. I once worked in retail. I'll bet half of their lawnmower/weedeater returns were because of operator ignorance and not because of any defect in the item.

What do you expect a manufacturer to do, junk all the returns? They ship it to Mexico, fix it if need be for practically nothing and sell it as "reconditioned" to at least break even.

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Hal/WA

08-18-2003 16:19:39




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
You might be right. But on the other hand, I have bought several items that were marked as factory reconditioned and have had very good luck with them. For a lot less money.

There is a certain amount of stuff that is returned to retailers for any number of reasons, not just that the item is defective. Lots of retailers don't want to bother with trying to resell the stuff if it has been opened or used at all, so they send it back to the manufacturers. At least some manufacturers do appropriate checks of the merchandise, make sure it will work properly and then make those items available to discounters for very attractive prices. They even give warranties sometimes.

I am mostly concerned with a tool doing the job for me and being the best deal in terms of price and longevity. The reconditioned factory return tools have usually worked out well for me and have saved me a lot of money. It's always a gamble, but so is buying brand new at full price.

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Mac

08-18-2003 12:52:34




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 Re: About that Factory Reconditioned stuff... in reply to Fred OH, 08-18-2003 12:26:55  
Fred: Makes me think, one time I asked a guy that worked where they made automobile waterpumps. "whats the difference between a new and rebuilt water pump" Reply was "The box". Also seen a part? 30 bucks, then with lifetime warranty, same part 60 bucks. So figure...



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