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Tool Talk Discussion Forum

Don't be afraid to ask questions!

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Randy

08-05-2003 13:02:27

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I took my 028 chainsaw to a local hardware store to have them check it over and replace the drive sprocket that was wore. I told them to replace anything else they thought it needed (another mistake). Anyway when I came to pick it up I find out they charge $50.00 hour labor charge. I never asked what the labor rates were. I ended up with a $200.00 bill, the same amount I payed for the saw used 10 years ago. I hope someone can learn from my mistake and save themselves some money. I could have done all they did by my self for about $30.00

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T mC

08-07-2003 20:29:26

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Mechanically the only thing I have ever paid someone else to do is a front end alignmentand tire balancing. I figure if it cost me 100 buck because i screw something up then its cheap education. Always invest in your self when you can. I do understand if you don't have time but where i come from there is always someone willing to help just because they are good people.

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Tom

08-07-2003 13:19:04

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Randy, you got caught in the "three step process" which is: Slap leather, pull plastic, make it happen. You made it happen allright.

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Bruce

08-06-2003 19:21:28

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Yup:

Time and time again, we should think before we spaek. Hope you are happy in long run. The $50 and hour sounds fair, too bad it took 4 hours though. A good new Stihl we be $350+.....Another lesson learned for uss dumbb males!! Bruce

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newgen

08-06-2003 07:11:49

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

After reading all the posts, I have to agree that you weren't treated very well. But you never did say-how does it work now? Even though they gouged you on the price, hopefully your saw is now as good as it was when you bought it.

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Robert

08-06-2003 06:02:10

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Sounds to me as if you also got charged for coffee breaks, lunch breaks, and phone calls. LOL
One of the biggest frustrations for me is to go somewhere where they do things like sell tires, oil changes, car repairs, etc, and watch the "mechanics" walking around, telling jokes, drinking coffee, etc, while I'm there waiting to get something taken care of. Don't get me wrong, I know everyone needs a break now and then, but I, as a customer, don't want to be sitting there waiting, while the shop mechanics are goofing off while the waiting area is full of other customers waiting for their car, etc.
Just my .02 worth....

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Dick in Ore..

08-05-2003 21:52:54

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

I think I just figured something out with your post Randy..

Ever go to a small engine repair shop and see lots of mowers, chainsaws, and string trimmers sitting around? Well, these very possibly could be those repair jobs that the owner said: If it costs that much to fix it,,, just keep it.
Recently I stopped at a repair shop, looking for parts and he had several machines for sale. Could be they were some of those high priced repair jobs.
Best to ask up front and then tell them if it's going to be over the stated price,, call me.

Live and learn,
Dick

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markct

08-05-2003 20:16:44

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

well i worked for about 2 years part time for a local small engine repair shop doing chainsaws and mowers and stuff. the $50 and hour is about right, i seem to remember that is about what stihl reimburses a dealer for warranty work, the shop i worked for had a $48 an hour rate with a half hour minuimum. also whenever a job was going to be over $100 we would have to call the customer first, weather it was a mower or a saw, and make sure that they wanted to go ahead with it, unless of course they knew in the begining that it would be more than that. i dont know what they did to your saw but $200 sounds like alot, the sprocket was probably around 25 bucks, and there is most likely a minimum of half hour labor, another 25 bucks, so unless they did alot of other work i would say ya got screwed, but to know for sure ya realy would have to say what else they did to it, weather or not the saw is worth that is a different matter since you told them to replace whatever they thought it needed, ya didnt say up to x amount of dollars

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Randy

08-06-2003 05:08:26

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Re: Re: Don't be afraid to ask questions! in reply to markct, 08-05-2003 20:16:44

Its a AV 028 little higher priced unit then the standard 028 and Ive had it so long and its cut so much wood for me I couldn't give it up so I payed the $200.00. They supposally cleaned it real good and put in a new plug and fuel line, and filter and thats about it other then the sprocket that I took it in for. The parts were $50.00 and they said they worked on it for 3 hours. Anyway I will never have them work on it again. I have to look at it as costing me $20.00 a year to maintain it as it never had anything done to it in all the years I owned it.

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Jim

08-08-2003 06:03:26

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Re: Re: Re: Don't be afraid to ask questions! in reply to Randy, 08-06-2003 05:08:26

I have been catching the dickens on another post, so I might as well put my comments here also. The $50.00 labor rate is a fair labor rate, but a Stihl sprocket sells for about $16-20.00 tops. It should take about 10 minutes to repair, about .2 hour to put in fuel lines and a spark plug, plug should have been 3.00 tops, fuel line might have been 10.00 tops, Stihl uses some weird fuel line. If they sharpened chain, another $6-8.00. Add it up, that is about what it should have been. I would probably contact the local Better Business Bureau and let him explain his actions to them. You got hosed and I think you should do something to save your neighbors from the same hosin'.

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markct

08-06-2003 08:46:33

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Re: Re: Re: Don't be afraid to ask questions! in reply to Randy, 08-06-2003 05:08:26

hmm 3 hours, sounds like that included coffee break, lunch break, and a few other breaks. shouldnt have taken that long if he had any clue what he was doing. heck i think you can put in a new jug and piston in less than that time, stihl has a list of times a job should take, just like an auto shop would have, but of course sometimes on older stuff ya run into screws that are stripped on the heads and need to be machined out etc, but it doesnt sound like that was the case, so unfourtanatly you got screwed on that deal i think

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Travis

08-06-2003 05:45:15

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Re: Re: Re: Don't be afraid to ask questions! in reply to Randy, 08-06-2003 05:08:26

Randy,
I just replaced the fuel line and strainer on my 029 Super--parts were approx. $10 and it took me less than 30 minutes to do it--I've never done this before on a chainsaw. I may be a mechanic, but I hate working on small engines, give me a 350 Chevy or a tractor to work on! Regardless, I would say that you got "hosed".

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bob

08-06-2003 18:56:53

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Re: Re: Re: Re: Don't be afraid to ask questions! in reply to Travis, 08-06-2003 05:45:15

I agree, they just saw an easy mark & I bet they do that to everyone that says "whatever it takes.."

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Chas in Tn.

08-05-2003 19:09:09

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

I just gave my friend an 028 last month for parts the jug was cracked. I bought it used for $70.00 2 years ago. I figure if these people were honest at first they should have told you, or called and let you know that the repair wasn't worth it. Oh well I have learned my lessons too!! I put people like this on my s**t list and "never" deal with them ever again. My 2cents...

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Van(WA)

08-05-2003 18:11:37

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Randy, I agree with Mac,I would of told him, "buddy you just bought a saw" That 10 year old saw is not worth $200. I hope you didn't pay the guy!!!

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jokers

08-05-2003 15:17:52

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

Randy, even at $50 an hour I can`t see how you got a $200 bill. The sprocket installed shouldn`t have cost you more than $30 on the high side, what did they do for the other $170? I`d be talking with the owner of the store, I think you got taken.

Russ

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Mac

08-05-2003 14:01:59

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Re: Don't be afraid to ask questions! in reply to Randy, 08-05-2003 13:02:27

nowadays it pays to ask up front. Guy should never say replace whats necessary. Get an estimate first. When you get a bill like that, they dont even bat an eye. 50 an hour is about right. Anymore if I cant repair it, to the trash it goes. Sometimes its just cheaper to replace the item specially if it has any age on it.

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RB/CT

08-05-2003 19:10:55

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Re: Re: Don't be afraid to ask questions! in reply to Mac, 08-05-2003 14:01:59

It seems that the gov-ment has made running a business expensive, and for these businesses to survive they must make money. I was in an auto repair shop recently, and saw the labor rate as only $90.00 an hour. With these repair prices like they are, if you can't fix it yourself, your better off buying new. Older material becomes uneconomically repairable.

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paul

08-06-2003 05:48:30

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Re: Re: Re: Don't be afraid to ask questions! in reply to RB/CT, 08-05-2003 19:10:55

New stuff is totally unrepairable tho, only the old stuff is worth fixing.....

--->Paul

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