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Reverse Osmosis Fix

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Dick2

03-06-2003 14:48:57




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When water output went way down, called Tech Support and was told I needed a new membrane ($100). After thinking about it awhile, I called back and talked to a different guy who told me that I'd lost the air pressure on the bladder side of the tank. He told me to open faucet, add air pressure to force all of the water out, change valve core (and cap) and then inflate to 7 PSI while empty. We have more water now than we did when it was new 6 years ago. Glad I didn't accept the first answer.

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Ben in KY

03-06-2003 18:20:25




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 Re: Reverse Osmosis Fix in reply to Dick2, 03-06-2003 14:48:57  
The different answers you got from tech support might well relate to the corporate habits of downsizing and outsourcing. Sometimes the same tech support group supports everything from refridgerators to tactors and computers. They fired and retired all of the older experienced folks, hired new younger (cheaper) employees, and these employees rely on a troubleshooting script on their computer. Techs are also required to handle a certain amount of calls each hour, regardless of the complexity of the problem.

But what the hay! Tech support costs are down, but so is service and customer satisfaction.

NOTE: Not all corporations are like that, just the majority.

Color me...Been there, seen that, not going back.

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Ludwig

03-07-2003 07:24:32




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 Re: Re: Reverse Osmosis Fix in reply to Ben in KY, 03-06-2003 18:20:25  
Yep. I worked in Tech Support for a company that cared about tech support. Problem was that people didn't want to pay for it. Sure they wanted me available 24x7 but shell out some extra cash for that? No way...
Especially on a cheaper system. Our cheapest models ran $1000. 24x7 tech support for them was a $400 upgrade for a year. Regular tech support was like $500 (8-8).
The priciest system we had ran about $30,000. Techsupport on that was like $1000 and then the $400 for all night.
The people with the expensive systems would work with you and be helpful. The cheaper system owners would yell at you and ask "What am I paying for anyway?" Which really never helps...

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