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I read a lot of positive comments on IR's above but feel compelled to inform you all of the following. I had a customer purchase a T-30 25 Hp 120 gallon horizontal unit w/ starter and cooler, somewhere about a year and half ago. The first thing that got me is for the size, weight and cost of this unit, there was no provisions made for lifting it safely, not even a place to get a lifting strap around it. Reading through the book that came with it, following every step, I spent nearly two hours doing checks on the unit that should have been done at the factory. Then I find out they do not ship it with oil in the crankcase so I called the dealer to get the official IR synthetic oil they recommend. Since the dealer did not even stock it, the unit sat for another two weeks while I waited for the oil to be shipped "priority". I mounted and anchored the unit on a perfectly level concrete floor as per IR instructions. I wired it up and connected the plumbing. Finally got the oil and filled the pump. I started the unit and it shook from end to end nearly 3" on the mounting pads so I immediately shut it down and contacted the dealer. His "solution" for the shaking was "loosen the anchoring bolts and allow the unit to just sit on the floor under its own weight. I did this and when I started it the second time, the shaking was so severe it ripped the conduit out of the contactor box and bent both anchor pads on the tank within a few seconds before I could get it shut down again. I contacted the dealer once again who said it would be well over a week before he could get a "service tech" to check it out. I informed him that we were now going on a month of waiting with this unit and time is of the essence. After spending nearly an hour going back and forth with him on the phone, he reluctantly agreed to send a guy right over. "Right over" turned out to be three days later. The "service tech" walked around the unit for about 30 minutes just looking at it. I informed him about the bent mounts and broken conduit only to have him say "so what". I took a few steps back and left him go on his own as he turned the disconnect on. The unit shook as he again started his walk around. He shut the unit down after a minute or so and said "well, it looks ok to me." I said, "what about all the air leaks on the factory connections (most every fitting on the unit was leaking)?" He said, "that's the customer's responsibility" got in his truck and drove off. By this time I was fuming. I called the dealer and told him what happened. He said, "my guys are good and if they say it's ok, the it's f---ing ok!" slamming the phone in my ear. I thought there's no way IR would allow this so I started making phone calls to IR directly. I got the run around from number to number before getting someone who at least listened to what had happened. The lady was polite and ask for my name and phone number so she could have someone call me back in a few minutes. Two days later, I still had no call back so I called IR again. Got the same lady who was not so nice this time saying "someone will call when they get around to it." I tried to inform her that we were seriously behind schedule and this unit needed to be repaired or replaced immediately only to have her hang up on me. I attempted to call back several times only to get no answer at all. Once again, I called the dealer. I gave him the option of allowing him to bring a refund check with him for the unit along with the charges for my time wasted with this unit and have it removed no later than noon that day. He started laughing and hung up the phone. My customer listened to all of this and made a phone call to his lawyer who in turn also called the dealer. 12:05 that day, the dealer showed up with his truck, three guys and a check to cover all the costs. As they got their Trash-30 loaded up, my dealer showed up with the new Quincy unit to replace the IR, not even two hours after I called him with the order. The quincy dealer and his guys moved the unit into place using the built in lifting eyes, anchored it in spot, connected the power and plumbing and had the unit running perfectly in 45 minutes completely free of charge. 30 days later, the Quincy service tech showed up without notice and asked to take the unit off line for 30 minutes for service. I asked why, he said so we can change the oil and check the unit to make sure it is operating correctly. I asked what the charge was for this and he said "nothing. We do this on all our commercial units as a courtesy" Needless to say, the Quincy is still installed and working perfectly. My customer was also happy when he found out the Quincy came better equipped. produced more air quicker and was priced alomst $3,000 less than the IR. I sent four letters to IR corporate asking for an answer as to why they failed to return my calls and why they would allow a "service tech" to allow a unit to operate in this condition. To date, I have yet to get any reply from IR at all. So you want my two cents? Stay clear of IR and get yourself a good unit like a Quincy or Saylor-Beall, two companies I know will stand behind their products.
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