Crooked John Deere Dealer!

My local dealer always seems to charge outrageous shipping costs for every part that I order even if it just comes in on their stock order. I bought service manuals on CD 2 different times and one time was charged $10 shipping and the last time $15. For $5 I could have sent it FED-EX and had it the next day. I had to pay $15 and wait 2 weeks!!

Their other trick is to charge much more than the list price on the JDPARTS website. They sometimes charge 10% to 75% more than list price.

Other than the convenience of the local dealership, I get nothing from these crooks. I can actually order parts from Colorado and have them shipped directly to my house for much less shipping than I have to pay my "friends" at Deer Creek Equipment in Whiteford, MD.

I guess since I'm not a big time farmer and only spend somewhere less than $1000 a year, that gives them a license to rip me off every time.

The strange thing is that they have another branch 30 miles away in PA that doesn't seem to need the extra shipping cost, never charges more than list price and doesn't charge sales tax for ag parts. These guys are using the same computer system as my neighborhood crooks!!

I guess the only thing to do is travel the extra 1.5 hrs round trip to get treated fairly. Sorry for the rant, I just needed to vent!

good luck and i do understand the need to rant and vent...i am married and...well you know "the rest of the story"...lol

tom

And all I've ordered from them are parts. We don't have any new Deeres.

Brandon
My Industrial John Deere website
John Deere Diesels
The LaGrange Engine Club

I don't impose on my dealer at all. I give them the part numbers and always tell them that there is no rush so the parts can come on the stock order. I usually don't even argue with them. I have ordered through the website and that's when they really screw me! I guess it is easier to stick it to somebody when you don't have to face them!

The worst part is that they have 3 branches and the one other that I have dealt with don't act like this. All 3 branches are linked through the same computer system, but the people are at opposite ends of the spectrum.

My beef is not with mother Deere, just the local a$$ho1e$ that represent her!

I've even seen the manager mark up "list" price. And woe be unto you if it were for a Church. I've seen List marked up 20% then discounted the same amount-with either the phrase "all discounts applied or Church discount applied" added to the bill.

It seemed that every shop around town had their own wholesale price-depending on how willing they were to go to the Ford dealer 20 min. east or the one 40 min west.

Parts staff are usually incented by margin and one of the safest places to reap extra margin is from low volume clients looking for short application parts. The cost to stock short application parts is very high, and in many cases, a dealer is stuck with them if they are returned. Unfortunately, many an enthusiast has left a Deere dealer with ranging degrees of dissatisfaction, but it is usually due to a lack of concern for their needs (2cyl parts) vs. those of Joe Farmer.

The other side is if you are a client who never comes prepared (ie no part numbers, serial numbers, inability to describe what you need, or return parts regularly), the dealer should be in position to charge extra. I've always liked to provide part numbers (subs when necessary) and differentiate between busy times & slower times when ordering. Utilizing this method, you will find a dealer who values your business and isn't looking to hose you every chance they get. Some dealers have created a nice niche selling via web/telephone to collectors, having the items drop shipped directly from the servicing parts depot. Keep the faith - not all are alike!

WELL SAID!!! I appreciate your comments. I have one of the best John Deere dealers I have ever associated with here in North West Arkansas. I am 67 years old and have been around a lot of them in my life time.

Courteousy, excellent and fair treatment is their top priority. They are fair on their prices when comparing JD Dealers. They never charge me for S&H on stock orders.

Thanks for your post

Dick

I use Countryside John Deere In Tonti Town just west of Springdale. Email me if you need any details. Thats sort of a fer piece for you to travel.

Dick