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Protecting ourselves as consumers? (a bit long)

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Bob - KS

11-13-2001 03:47:55




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I enjoy reading these forums and learning about the different problems and solutions everyone has for tractors and equipment. I've read about different businesses who do not seem to treat their customers well, and wondered about ways of getting the information out so we can share and avoid the obvious rip-offs. Was wondering if we were to share our information here then we could search for a business name we are not familiar with before doing business with them and be forwarned if they are questionable? For instance, I had a place called The Family Center in Harrisonville, MO. teach me a lesson in business ethics this spring. I purchased a length of baler belt from them and when I got it home and began to unroll it to put the laces in, I noticed it was delaminating (it had two sides glued together). I attempted to return it and was told (by the store manager) that since it was a cut length and obviously coming apart it was my problem, not his - that he couldn't resell it in that condition. I did feel cheated by this approach because I had not found a business that would not accept returns on defective merchandise before (I was out about $300 over this deal). I jumped through all the hoops to file a complaint with the Better Business Bureau and never heard another word from them or the store so it seems to me they don't do much. I was expecting at least a card or letter back that they had checked into it and what they had found. I had assumed that would be a place to check out unknown businesses but based on this experience I now assume the BBB isn't really a consumer oriented organization. I know that all businesses have defective merchandise on occasion. I had a problem with a different product from Tractor Supply Company this summer (a hydraulic hose with a bad end). When I took this hose back to TSC the only question asked was whether I wanted a replacement or my money back, so I know that some businesses want to do the right thing with their customers. So, does anyone have an opinion on whether it is worthwhile to share this information about different businesses somewhere on Yesterday's Tractors to search later? Is there a better place/way to check out an unknown business before parting with our cash? With winter coming on I now have time to start fixing what I broke over the summer so I am obviously open to suggestions.

Bob

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david

11-14-2001 14:37:55




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 Re: Protecting ourselves as consumers? (a bit long) in reply to Bob - KS, 11-13-2001 03:47:55  
Bob,

I tried the BBB route before on a hotel and had the same luck. Had 40 kids stay and someone (on staff) stole some stuff. Not only didn't get any settlement but rude treatment to-boot. On the way out of town we filed a police report and they really went out of their way to be nice at the station. I wrote a letter to the ploice chief when I got home complimenting his department on how much their professionalism meant to me and helped erase the bad image we had of the whole town. I got a letter back from the mayor (this is a city of 30,000) who said he presented my letter to the city council and that they were taking steps to suspend this hotels business (even sent a page of council minutes). If we all act professional with our customers and expect those places that do busines to do the same for us (and hold them accountable) change can happen.

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Rod MI

11-13-2001 22:42:47




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 Re: Protecting ourselves as consumers? (a bit long) in reply to Bob - KS, 11-13-2001 03:47:55  
If you used a credit card you should have pretty good leverage but if you use cash you will probable loose your money I�m note shire about this situation but VISA saved me a lot of head aces a few times good luck Rod MI



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paul

11-13-2001 10:48:31




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 Re: Protecting ourselves as consumers? (a bit long) in reply to Bob - KS, 11-13-2001 03:47:55  
Cases such as yours can go through small claims court - I understand no returns policy on cutlength material, but if it's defective, they better make it right or they are out of business.

Of course, small claims court often has the same result as BBB - there is a finding in court, but there is no enforcement of it, so it would still be up to you to collect if you won. Ah well.

--->Paul



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Butch (oh)

11-13-2001 04:43:48




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 Re: Protecting ourselves as consumers? (a bit long) in reply to Bob - KS, 11-13-2001 03:47:55  
Most places will have some limitations on the return of cut to length goods like your belt, but I'll bet it isn't store policy to not make right defective products. If so look for the going out of business sale 'cause it aint far away. The better business bureau usually won't act upon one complaint because there are more shysters looking to defraud businesses than there are businesses trying to defraud customers. I would go back to the store management on this one, unless they are a fly by night outfit I'll bet the manager on duty made a mistake.

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