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Wayne Woods
10-29-2001 15:25:50
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I bought a Howse rotary shredder a couple years back, knowing that the bottom bearing seal in the gear box was leaking. No problem! I figured it would be easy to find a replacement when I got tired of the refilling! That time finally came, but when I took the old seal to the local bearing parts house, got the bad news that it was a special seal sold only to Howse! Made by National, part number #411016. Parts house said they could not get it for me. Soooo! After doing the web search, found phone number for Howse Equipment, Laurel Missippi, and I called 'em. Only to get a recording telling me 'they don't work on Saturday's! Called 'em back again this morning. Was told they couldn't do anything for me with just the National part number, had to have the casting number off the gear box! ( by now I'm getting a little sore, running into all these brick walls!) After I got home from work, got to looking, scraped much gunk off the gear box, looked some more, scraped some more, but no number of any kind on the outside of that gear box! Got the big tractor with the 3pt boom and picked that mower up and looked all over the place! Went back to the work bench where I'd been cleaning some of the stuff and looked on the inside of the plate that holds the output seal. Wow! there was a number, Held my breath and called 'em again. Between the seal part number and the number on that casting, was able to place my order. Whew! I guess I could have saved a couple of long distance phone calls if I'd have written down all the numbers as I was taking things apart. Guess I've been spoiled by some of the local parts guys, as they seem to be able to find the right part with only the old battered part to go on! Sometimes the local guys charge a little bit more, but they still know a little bit about customer service.
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