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Well I figured I need to add my .02 worth. Depending on the dealer and what parts system they are on it can be easy to do a search for discontinued parts at other dealers. The system we are on takes awhile to get it fired up before we can even punch in the number. Who said computers made things simpler. Not all Case dealers list there inventory or updates there inventory so it's a hit and miss situation. I have found several items for customers and I usally provide the customer with the dealers name and phone number and they can work out the details. We had a customer come in and wanted this belt, it was a double belt. Case discontinued it and we found a dealer that had one. We asked him to ship it UPS NDA and we figurd about 18.00 frieght, well the other dealer charged us 32.00 frieght, 10.00 COD, and a 7.50 handling fee. Now try to pass them charges on to a customer for a 20.00 belt. So we try to let the customer deal with the other dealer. We have ordered parts in from DPNI and the Depot both, lot of times we get stuck with them because frieght was more than the part(we even tell them a price plus frieght) or it wasn't identical to what there 1942 H come with, or oh it's the wrong part, or I decided to do something different, or turned out I didn't need it, return it. List could go on and on. So before you start complaining about the service you get from your parts man remember he may have had already dealt with about 40 other customers wanting to know why they didn't have there parts in stock, or why the fed ex man lost there box of parts, why Case didn't ship it, or a customer wants a pulley for his 4020 JD because to him there all the same, or the Massey Ferguson guy wants a bearing for his baler because all balers use the same bearing. So why am I in parts, because it's for the other customers that appreciate what I do for them. I'm not sure how many of you have worked in the parts dept before but it's a different story on the other side of the counter. I feel that I'm lucky as my boss has over 30 years experience with the IH/Case/New Holland/and GM, plus the many other lines we carry. Yes I even have them days when I wish joe bob would go elsewhere to find that bolt that holds down the hood on his Case D, but then who knows I might need one to. So if you treat your parts man with respect I'm sure he would go that extra mile for you. Remember that not all dealers have all the old manauls, some have replaced there manuals with computers. Maybe I have read more into this post than what was really said. I just felt something needed to be said from the other side of the counter.
caseman-d
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