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Problems with Case/IH dealer

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Patrick (Mich.)

05-13-2004 21:19:01

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Have any of you other guys out there had much trouble with your local Case/IH dealer when trying to get parts for your older Case tractor? I have a 1963 830GP diesel and needed a new pressure hose for the power steering. I called the dealer and was very careful to give the exact model and serial number, along with the fact that it is a general purpose model (not a standard or other style). The parts man comes back to me and says that it is obsolete, which was hard for me to believe. I later called a different dealer in another part of the state and within a few minutes the guy had a new hose being sent to my house, no hassles. When I was down to the first dealer today to pick up some other parts, I mentioned it to the parts man and he acted as if he really could give a sh#t less for me or my tractor. I think that as a friend told me, the dealer was originally IH and picked up Case after the merger and still has some resentment against Old Abe. I don't plan to do much business with them anymore because of it. So, has anyone else wound up in this situation? And do any of you have a recommendation of a helpful Case dealer in lower Michigan?

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mike

05-20-2004 10:57:09

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Some of my experience is that this sort of thing has a lot to do with the poeple and not with the brand. I was at a John Deere dealer for parts, and was told they were not available (spent very little time checking on his computer screen), which made me suspect. Went to another JD dealer- parts were to be had. My bias is that the young folks working these counters often don't care to learn the business, and would rather put one off rather than do their job.

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Slowpoke

05-15-2004 23:46:34

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Last year I went to a Case/IH dealer for a tranny filter for an 801B. The parts man said it was not listed. I later went to a second Case/IH dealer, told the parts man what I wanted, he went back in the parts section and in less than a minute was back with the part. I said I went to XYZ dealer and was told the part was not listed. The man said
"Oh, they were an IH dealer before the merger, we were a Case dealer."

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Dan

05-15-2004 06:00:09

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

I feel your pain about getting parts but I do know this I worked at a CASEIH dealer here in SD and Case parts are harder to come by because they quit making them and sold alot of the inventory to a place known to your dealer as DP&I. If a dealer doesn't show the part # as a good # anymore have them try DP&I. Through CASEIH you can't get some parts for 70 and 90 series tractors. I own a 1956 311 and grew up on Case but for my farming tractors have switched to Red for parts avalibilty.

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Jim

05-15-2004 03:04:47

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Just want to say that I have had the same kind of experience and have come to the same conclusion. I am also from lower Mich.

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jcmARLEAU

05-14-2004 21:58:10

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Hi Patrick could you please check on the old hose where the metal fitting is there is a Case part number printed right in the fitting starting with athe letter A. I may be able to help you my e mail is jcmarleau@aol.com

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caseman-d

05-14-2004 12:39:13

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Unless you work in the parts dept it is fustrating finding some of the older parts. Case and IH both change numbers like most people change there under wear. Unless you have all the older maunual, number change books, and access to a few other places it can be fustrating. Another thing is for you people out there trying to restore this old stuff sometimes you have to order package quanities, we look up the number for you and you go to napa after we find the number for you, you order it and say it's to high priced I can find after market cheap, or it's not the same color as the one I have. I have a 1960? number change book at home which has helped us identify parts.

I collect and fix up old tractors to. I get frustrated when someone wants a bolt or special screw and they don't want to buy the package. We just got done pulling thousand of dollars worth of parts because of open packages, kits people pull one gasket out of, bolts that were ordered and and they decided to use something else. List can go on and on. We don't dictate the prices to Case, they tell us what the parts going to cost us and we have to pass it on to us. To when you take up an hour of my time to find that 250.00 transmission line and you decide it's to spendy and go elsewhere to have a hose made up that tends to irritate a person. Enough said.
caseman-d

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Patrick (Mich.)

05-15-2004 11:10:26

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Re: Re: Problems with Case/IH dealer in reply to caseman-d, 05-14-2004 12:39:13

Hey caseman-d, believe me I understand the problems of a parts man (been there, done that). I'm aware of the parts numbers flip-flop, price shopping, and fickle customers. The point of my posting is this; One dealer tells me the part is obsolete, even supplied with exact model & serial no.'s, I try another dealer and they come up with said part in less than five minutes. The first dealer's parts man acts very indignant when I later mention to him the availability of the hose (in case someone else comes looking for one). Guess who is going to get my future business?

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C. Amick

05-14-2004 12:17:53

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Try Motion Industries. You may have to go to their Internet site to find the location of closest one in your area.

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dctom42

05-14-2004 08:59:41

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

THE BIGGEST PROBLEM IS THAT WHEN TENNECO BOUGHT IH AND GAVE IT TO CASE ALL THE DUMB IH ENGINEERES AND MOST MANAGEMENT THAT BROKE THEIR COMPANY WENT TO CASE AND THEY BROKE THEM ALSO AND NOW WE HAVE CNH THEY JUST HAAVENT SEEN THE LIGHT YET, ALL THE ADVERTISEMENTS NEVER MENTION CASE AT ALL JUST STUPID IH TOM

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Jeff from WI.

05-14-2004 08:33:07

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Same thing Happened to me the other day. Went to another dealer, I Had No Problems... So Now I Say the Hell with the first one----- -- & Praise Cairnes Equipment in WI...

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Barry's DC4

05-14-2004 08:07:40

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

We used to have 3 Case dealers within a half hour of our all-Case farm (Hicksville OH, Edon OH, Stroh IN), and all were really great. Now the closest dealership of any kind is a CaseIH dealer that used to be IH. They have a major chip on their shoulder and refuse to even look up a Case part, telling us they can't order Case. Anybody know the nearest dealer who carries Case parts in northeast IN?

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tbair

05-14-2004 10:05:20

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Re: Re: Problems with Case/IH dealer in reply to Barry's DC4, 05-14-2004 08:07:40

Archbold Equipment Company
Topeka IN (260) 593-3000

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dctom42

05-14-2004 08:54:48

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Re: Re: Problems with Case/IH dealer in reply to Barry's DC4, 05-14-2004 08:07:40

OOPS 546 4761 ASK FOR STAN IN PARTS

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DCTOM

05-14-2004 08:53:18

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Re: Re: Problems with Case/IH dealer in reply to Barry's DC4, 05-14-2004 08:07:40

TRY RADER EQUIIPMENT IN BREMEN INDIANA

574-534-4761 ASK FOR STAN

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Irv Slagter

05-14-2004 07:21:06

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

The dealership here in south central Iowa was an IH dealer and they got me everything I needed for my 62 730 Case except the spedometer cable housing. The parts guys were very helpfull, so not everybody has an axe to grind with Case .

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John Saeli

05-14-2004 18:38:03

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Re: Re: Problems with Case/IH dealer in reply to Irv Slagter, 05-14-2004 07:21:06

Hey Irv. I may be able to help you out with that housing.

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Frank

05-14-2004 06:00:46

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

I'll stick my neck out for my local dealer. Alderman's Equipment in Lennon MI. (about 10 mi. west of Flint near jct M-13 and M-69) Did a very good job of supplying parts for my 1949 LA. They also are very supportive of our club, and recognize the value of the hobby. Give 'em a try at 810-621-4201

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C. Amick

05-14-2004 05:51:25

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

I have this problem all the time. All the Case/IH dealers left here in WV used to be IH dealers. They are usually willing to help, but they tell me that they don't have any way of looking up Case part numbers for old tractors.

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fixerupper

05-14-2004 05:50:38

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Was the store a branch of a big dealership or was it an independent store? Quite often, but not always, the independent, single store will be more eager to please the customer because the owner, the one who pays the bills, is there in the store. I think a lot of the John Deere stores tend to have their noses in the air a little too high too.

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Jack

05-15-2004 03:08:34

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Re: Re: Problems with Case/IH dealer in reply to fixerupper, 05-14-2004 05:50:38

You sure got that right about JD dealers I never even look at green because of the stupid better than thou attitude.

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Patrick (Mich.)

05-14-2004 12:07:55

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Re: Re: Problems with Case/IH dealer in reply to fixerupper, 05-14-2004 05:50:38

I think your point may come into play here, as this dealer is (now) part of a three location chain (all in Michigan), so it is likely that the employees may hold very little concern for the actual satisfaction of the customer. I do know however, that they were formerly an IH dealer and not part of the Case family.

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05-14-2004 05:41:51

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

We have the same problem only the closest old Case dealer is about 200 miles away and that doesn't work when you are trying to make a living with the tractor, we ended up switching brands, much better dealer support but not near the tractor.

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havvey

05-14-2004 04:55:38

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

we have the same problem with IH have had for many years terribly parts department can see why they went bankrupt

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John Saeli

05-14-2004 04:34:24

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

Hey Pat: Same here in New York. I have many Parts Books, so I give the Parts Man a Part #. That helps. I'm always willing to look up #'s for anyone that needs help. Hey DCTOM!! What part were you able to get?

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Patrick (Mich.)

05-14-2004 12:12:31

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Re: Re: Problems with Case/IH dealer in reply to John Saeli, 05-14-2004 04:34:24

Thanks for your offer, John. How could I contact you if I need something looked up?

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John Saeli

05-14-2004 18:34:03

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Re: Re: Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-14-2004 12:12:31

Hey Patrick: Just hit the e-mail, or holler for me on the board here.

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DCTOM

05-14-2004 08:04:00

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Re: Re: Problems with Case/IH dealer in reply to John Saeli, 05-14-2004 04:34:24

THE HIGH LOW DRIVE GEAR AND DUST CHIELDS AND DISKS FOR THE OPENERS, DCTOM

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DCTOM

05-14-2004 04:23:26

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

SOME OF THOES FELLOWS JUST CANT EXCEPT THAT THEIR COMPANY WENT BROKE AND CASE TOOK THEM OVER,, HAPPENS ALL THE TIME, THERE AREE MORE CASE PARTS AVALIABLE BUT THOES GUYS STILL HAVE A HARD ON FOR CASE, I HAVE ALWAYS WONDERED HOW THEY WOULD ACT IF J D BOUTHT THEM AND PUT THEM OUT ALL TOGEATHER, I BOUGHT NEW PARTS FOR MY 1942 GRAIN DRILL DCTOM

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Pat T

05-14-2004 03:31:28

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Re: Problems with Case/IH dealer in reply to Patrick (Mich.), 05-13-2004 21:19:01

I know exactly whar you mean, but there are some great dealers out there yet who really do want to help you.

It's always the best bet to find a dealer that was originally a Case franchise. Many times they will have NOS parts right there, and usually have all the books to track stuff down.

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steveormary

05-14-2004 10:00:07

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Re: Re: Problems with Case/IH dealer in reply to Pat T, 05-14-2004 03:31:28

Patrick (Mich)

Could you have had your power steering hose custom made at either the dealer or NAPA?

steve

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Patrick (Mich.)

05-14-2004 12:01:24

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Re: Re: Re: Problems with Case/IH dealer in reply to steveormary, 05-14-2004 10:00:07

No, the hose could not be made up at a local source because the ends are metal tubing that is curved into a hook shape.

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