Wow! I can't believe some of the responses. Bad customer service is bad customer service, period! Have some of you never heard of repeat customers? I only needed a $.50 fuse THIS time. What if I need an expensive part next time? Do you think I'd go back to this dealer? I went to this dealer previously to get a key and another partsman was very helpful and spent at least 15 minutes trying to make me a key that would work. I ended up having to go a locksmith that has a key grinder because the key/locks on my truck were too worn. That's why I went there again. I bought a $20,000 new truck in 1987. I was looking at Fords and Chevs. I went into a Chev dealer at asked if they had a brochure. A salesman goes in the back and brings out a brochure. Then he hands it to me and says,"here you go no charge". I looked at the brochure and it was for the previous model year. Who charges for vehicle brochures? I don't think the guy took me seriously. Do you think I bought a truck from him? No! Don't tell me that because it's only a $.50 fuse it's not worth helping a customer. A dumb comment about a brochure quite possibly cost a dealer a $20,000 sale. A little help with what seems a waste of time can go a long way. Dave
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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