Re: OT...Granny Emergency

Posted by souNdguy on July 13, 2006 at 07:26:16 from (12.64.66.10):

In Reply to: OT...Granny Emergency posted by John M on July 12, 2006 at 18:40:14:

I feel your pain. I have a yukon XL.. it's had 2 big warranty issues. First one took out 95% of the electrical. Out of 3000$ worth of repairs.. I managed to get back all but about 800$.. wasn't happy.. but hey.. I'm glad warranty covers most of it.

( the problem centered around the ABS controller )

Next was a fuel gauge issue.. it stopped working.

I had that truck up there 3-4 times before it was fixed. 2nd time was for recall work. Each time I was told it was fixed.

On the next to last time my wife picked up the truck a few days before she had to drive out of state on a teachers conference. The day before she left.. we realized that the gauge was STILL NOT working. So she had to drive a few statres away and back keeping track of milage. It was a PITA stopping for gas just to make sure. I sent her with a couple of those 'safe' emergency fuel jugs that have the stuff you dump in and then immediatly limp to a gas station on.. just for emergency.

I called up the dealership and let them have it with both barrels. I wrote a letter to the owner of the dealership.. to GM, and every important person in the company/dealership i could find.

I let them know the whole story. And pointed out that we have 4 vehicles.. and would NEVER -EVER- buy a gm again after this treatment. And that if there were any issues like a breakdown/out of gas problem for my wife out of town, that the most deffinately would be hearing from a lawyer.

At this point I didn't want to hear from the shop service manager... he was a useless wet rag... And I told that to the dealership owner, and the general manager.. who.. i guess after getting a call from the dealership owner was very interested in helping me with my problem. When i went in and dropped that vehicle off for the last time, i made it clear that I would have no dealings with the service manager.. so if paperwork needed to be signed.. they had better arange for someone else to walk it over to me.. etc.

Bad ordeal.. took weeks to get straight.. AND I'll still probably never consider a GM vehicle again unless major changes occur. / dealership changes hands and management.

Another thing i thought was going to be an issue, was that my warranty ran out after the first few attempts to fix it.. but after the final attempt that did fix it. I thought they may try to #$%^ me with the bill since the last repair happened after warranty expiration.. but was pleasently surprised ( guess it had to happen once during that ordeal ) that it all got warrantied. Took about 30 phone calls, letters and threat of legal action to get GM and the dealership to do what they should on that vehicle... It shouldn't be that hard....

Soundguy

Replies:

• Re: OT...Granny Emergency CLW 08:45:36 07/13/06 (0)

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