Well they certainly aren't getting USPS, UPS, or Fedex to ship the item for free!
The cost of shipping is figured into the price of the item. It's really that simple. If you only charged $20 for the grille, and $58 for the shipping, you are no different than the guy who wants $80 for the grille and offers free shipping!
They figure shipping to the farthest-flung location, then hope someone closer buys it so they can pocket the difference. THAT is how free shipping works.
What's wrong with the system is, the general public eats it up! Most people are not savvy enough to realize they're paying up front; they only see the word FREE, and think they're getting a deal.
If you can't afford to charge $38 while paying $58 for shipping, you never should have advertised the item that way. Odds are the only reason the person is buying it from you is because they realize you're eating the shipping and they're getting a GREAT deal. Honor the deal and consider it a lesson learned.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
... [Read Article]
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