Look, when the person behind the counter has to use the computer for parts look up the computer makes them enter year, make, model, engine, tranny and 2/4 wheel drive. They HAVE to ask that question. If they guess some of those questions and wind up with the wrong part then you are irate. Granted asking a lot of those questions isn't necessary for wiper blades that's how the computer works. That computer saves you a lot of time rather than having the employee find the book, then look up the part number, then consult the card inventory system to see if it in stock. Plus that computer updates the inventory as the transaction is completed then may be set up to automatically reorder so when you break that part trying to put it on another is in stock the next morning. And yes I do find it annoying when I get ask 2 or 4 wheel drive for a part that has no connection with either but I also understand how the system works.
You want better more knowledgeable people in the parts store yet you shop around to find the place with the cheapest parts? That's why they went to computers and high school kids was to keep the cost down. Knowledge and experience cost more.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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