Telecommunication companies are eager to dump land lines in rural areas. And in the cities, they're replacing Plain Old Telephone Service with the more profitable broadband. The phone companies got a law passed in the Michigan legislature that makes it much easier to abandon landline service in rural areas.
A couple of months ago our AT&T landline went out completely after several months of static. I called in the problem, but was only able to use their automated system. The system told me it would be two weeks before they could fix the problem! We were getting ready to put a rental house on the market, and we needed that phone working. I started trying to get through to an actual person. It's very easy to contact a live agent for cell phone or internet service, but forget about it if you have a landline problem. In desperation I contacted customer service for AT&T cellular (we have AT&T cell phones). The agent was sympathetic, but she found it as difficult to contact landline customer service as I did. She finally got me through to a woman whose apparent job was to apologize to anyone persistent enough to get through to her, explaining that AT&T doesn't have enough technicians in Michigan. Nice. I went to our local AT&T cell phone store. The salesman there did get ahold of the service people, who called me back to say, "yes, it's going to take two weeks to fix your phone."
Finally, I submitted a complaint to the Michigan Public Service Commission. I put the complaint in on Saturday and the phone was working Tuesday, a week ahead of schedule. I also received a couple of calls from someone who said she was from AT&T's "office of the president" to check on our phone service. I'm not sure what happened, but it seems the MPSC has some folks who take their jobs very seriously. Hats off to them.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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