If they didn't have approval to buy on your friends account, it's theft, plain and simple! They can plead ignorance but $16,000, they had to know it was wrong. It's no different than someone using your debit/credit card without your permission. I think the seller has some responsibility too, especially if your friend is a regular customer. A lot places won't take credit cards over the phone because of theft. There are rare occasions when a customer tries to pull a scam to get out of paying for something. Most everything is done on a computer now a days and it's common for a message to come up that says only certain people can sign for orders on a specific account or certain people can no longer sign. Another thing that's common is people come in to buy something for themselves and want the discount the company they work for gets. Sure, just get a P.O. from the company and no problem. 9 1/2 times out of 10, they don't even know the phone number or who to even ask for a P.O. If the company really wanted to help you, they'd buy it at their discount and then sell it to you at their cost.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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