I'd send a letter to the owner, cc the service manager and the mechanic that worked on your machine, detailing the specifics of the defects in their work, you will probably never get a dime out of them for the corrective work you needed to do, but going on record with a detailed letter might hit home, that is if they care about their business. Phone call first and letter 2nd, might as well bust their chops a bit, sounds like really poor workmanship and lack of regard for sound repair work. I think it pays to speak with a service manager first, when possible, prior to a repair, (that is if the down time is not pressing because you need the machine)and see what qualifications or experience the person has that will work on your equipment. I've done it before and reserved their most suitable mechanic for the job they are doing for me, last time was a bunch of front end work by a dealer on my fwd f150, few thousand dollars worth, but everything on my list was done to the letter, I met the mechanic and appreciated his skills, he even solved a pesky check engine light that no one else could figure out.
There is no doubt about how things have changed, you really have to inspect your expect with these dealers today, change the way you operate so that if something goes down, you have alternatives in the interim, really have to get time on your side to deal with things, it can become costly and full of screw ups when you are pressed for time that involves a dealer to make the repairs, you are then at their mercy, ie; inexperienced or sloppy mechanics etc. It's nice to be able to do things in house, like the old saying goes, want something done right, do it yourself. Many times a good shop or outside repair service is well worth paying for, to shorten down time, that is if they can do things right, if not you have to do it yourself.
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Today's Featured Article - The David Brown Rose Badge - by Samuel Kennedy. In the 13th century civil war was raging in England. Two English noblemen were involved in a conflict which became known as the War of the Roses. The Duke of York had as his emblem a white rose and the Earl of Lancaster had a red rose. Today the white rose is the official emblem of the county of Yorkshire and the red rose has been adopted by the neighboring county of Lancashire.
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