Agree totally. What you describe is what we preach at our company: "attention to detail". Now, we ALL make mistakes, bu if it was me that made the mistake, I'd be apologizing like crazy to the customer and doing what I could to make it right.
My comment was directed at the post regarding the "YOUNG man who only knew what was on the computer screen in front of him"
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Today's Featured Article - More Memories of a Field Service Engineer - by Brian Dye. Introduction: The author worked for one of the largest Ford tractor dealerships in England as a trouble-shooter on tractor engines, hydraulics and combine harvesters from 1963 to 1972. In 1972 he became a dealer manager and finally left the dealer net in 1975 to run his own electronic design and manufacturing company. [Editor] We live right in the middle of Norfolk. The dealership that I worked for sold Fordson Tractors from the 1920's and some of t
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