I always have to smile when posters bash YOUNG people for not having the knowledge that comes with decades of experience. How does one get that knowledge? Do you think that every dealer can afford to put every new employee through training on every product line they carry? Even then, they wouldn't remember everything they were told. The "old" parts counter guy was young once himself. Try and be a little patient and understanding with young people who are at least WORKING and not sitting in front of a video game at home.
Also, that "computer screen" is no different than the parts books that used to line the counters and counter guys would page through them trying to find what you need. How many of you have waited patiently while a guy stared at pages with print so small you almost needed a magnifier glass? Then they'd sometimes go across to the p/n and get the one above or below the one you needed. BTDT. Sometimes you'd spend a LONGGGG time either on your problem or waiting till the guy ahead of you got his issue fixed. Nowadays, they can tell you in a flash what the p/n is, how many they've got in stock and if they're out, sometimes they can tell you which part store nearby has it. I did that with injectors a year ago. Parts guy only had 1 but gave me 2 stores nearby that had them w/o even having to phone them.
Anyway, I always try and give the guy/gal behind the counter a smile and no attitude. If they're in a bad mood or short and impatient, I figure the last guy they dealt with was probably a grumpy old man who expected them to be the wikipedia of knowledge on his old piece of equipment.
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Today's Featured Article - Women and Tractors - Tractor Engine Repair - by Teri Burkholder. One of the great things about working on a tractor engine with your other half is that you know what he is thinking of at all times and can anticipate his every move and his next thought of what he will do. With Ben, anyway, I can tell! He'll be busy working and I�m handing him tools and he says, "give me that..." and I�ve already got it in his hand or "hand me that....."and I�ve got the portable light right where he needed it placed to see. "Run in the house and get me a...."as I open th
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