If you don"t like waiting then schedule your service calls fist thing in the morning. Make yours be the first. Then the service man is not held up by longer repair times.
I have been a service manager at several implement dealers over the years. Scheduling service calls is the hardest thing to do. The man from Sears More than likely had a few call that morning that went faster than they where scheduled.
How do you account for the call where they tell you the fan belt need replaced and you get there and find out that the hydraulic pump drive had come a part taking the belt with it??? Fan belt is a hour job. Fixing the pump drive is a three hour one. So how would you like the repair man to work his hour at your place and then leave just to keep his schedule? You would be hopping mad and bad talk the man to no end.
This scheduling issue is one reason why I don"t work on anything away from my shop anymore. Plus it is harder to do a good job without all of the things you might need.Also many of the tractors I work on need a good washing before you can even see what is wrong. I am not going to repair a hydraulic problem on a tractor covered in mud and then have a piece of dirt make me pay for the after repair. I asked the guys to have their equipment reasonably clean. If it is not, then they are pay shop labor rate for me to wash it off.
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Today's Featured Article - Gatherin of the Orange - by Rick Nikolich. In July of 1998 I was talking to fellow Allis Chalmers collector Mike Schilling about the annual "Gathering of The Orange" AC show coming up in August of 1999. He got this wild idea that we should get a convoy of AC tractors and drive them from Charlotte, Michigan 105 miles to LaGrange, Indiana.
... [Read Article]
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