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Re: No phone 4 days running


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Posted by willie in mn on January 19, 2011 at 04:19:53 from (64.12.116.74):

In Reply to: No phone 4 days running posted by bison on January 18, 2011 at 17:25:56:

Yup, sure does create a vacuum. This might get a bit long. Spent part of my military time as a cable tech, so without knowing all the details, will try to give some insight.
Sounds like a cut cable or broken off splice pedestal. Very little overhead cable now days, most is buried. Sometimes get lucky & find the trouble right away, sometimes takes days. Are you in cold country where the ground is frozen or pedestals buried under snowbanks? Or somewhere there have been thunderstorms. A lightening strike to a nearby tree can follow a root to the cable, blowing it apart. Test equip can get it close, then it's all hand work, power equip just creates more damage, & the actual repair after finding the trouble is bare-handed work, can't wear gloves. Then depending on extent of damage, might be able to just switch to vacant cable pair(individual line) or have to replace a section, especially if the trouble is under a road or stream.
Frustrating as heck when those 2 little wires in the wall go dead. A good phone co should give a credit for time without service. Contact the billing office when you get back on line just to make sure.
Willie


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