lgc said: (quoted from post at 07:55:01 09/10/10) My guess is that you have never worked in a big store that handles a lot of product. I am puzzled that some people expect a clerk to know everything about all things. It is just not possible , regardless of how long they have been employed. Let up. Enjoy life.
The local Menards is a good example of a big store that handles a lot of product. Not only do the clerks know where everything is, they can also make a good recommendation as to the product that would be best for your needs. Many of the clerks are younger, maybe high school age and they still know their product.
I've been through the tool section at Sears, it's not huge! The clerks at Sears don't one day work in clothing and the next work in tools, those guys are tool dept. clerks! They should know what the heck they carry. Then to make the customer feel stupid for the clerks own inadequacies? That's just wrong.
The biggest problem is attitudes like yours that make poor service acceptable. I agree with the original poster, the clerk should have done a better job with product knowledge and customer service.
This post was edited by Inno at 06:32:03 09/10/10.
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