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Tractor Talk Discussion Board

Re: Add to parts store employees. Genie in a bottle.


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Posted by Georgetown on September 06, 2010 at 08:02:27 from (67.63.68.13):

In Reply to: Add to parts store employees. Genie in a bottle. posted by s.crum on September 06, 2010 at 06:11:14:

Reminds me of a time when I was a Ford Service Manager.

A couple of kids brought an old Pinto in with the oil drain plug in the oil pan loose. We ran the car up on a hoist, drained the oil, threaded a new oversized self tapping plug in, put new oil in, and drove it out.

When the kids picked it up, they threw a fit. They said we should have saved their old oil and put it back in. I finally took the price of the oil off the bill just to get rid of them.

A month later, they pulled the same Pinto up on a tow strap, trailing a stream of engine oil and parked it right outside the showroom. They'd obviously run over something and poked a hole in the oil pan. They came in and tried to claim we'd damaged the oil pan when we had it up on a hoist a month before. I told them that was not possible, that it had not been leaking when it left back then, and even if we had damaged the pan, it wouldn't have taken a month to show up.

They argued and they argued. Meanwhile, the oil slick under the Pinto is getting larger and larger, and running out from under the car across the concrete in front of the showroom. The kids finally left in a huff and left the Pinto set, saying they were going to talk to their attorney.

We went to move the Pinto and found they'd taken the keys, and the steering and shifter were locked. The Parts Manager knew a way to stick a small screwdriver behind the steering wheel and defeat the lock on the steering and shifter. We pushed the thing out behind the shop beside the dumpster on some crushed rock where what oil was left to drip would soak in.

The Pinto disappeared overnight a couple of days later. It took two bags of "oil dry" to clean up the mess in front of the showroom.


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