Dave, If we returned it that would be aprox 200 miles round trip so we opted for a repair part instead. What pizzes me off the most is why dont the stores have a direct link to corporate offices,so if a customer comes in with a defective part,(if out of warranty) the store could do the ordering for the customer, who could pre-pay the part and have it shipped(in a timely manner)right to their home,instead of waiting and waiting with no response from the store where the item was purchased. When I was parts mgr for Sears, thats what the policy was. Customer satisfaction came first.If there was any delay, we would notify the customer who could exchange/or money back. Maybe thats to far in the past. Any way we got it fixed. LOU
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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