Posted by Mike (WA) on April 28, 2010 at 16:54:54 from (69.10.196.7):
In Reply to: Confused posted by gitrib on April 28, 2010 at 10:48:54:
I guess I'm missing something here. Why is everybody so upset that they are being called upon to fix stuff? Isn't that what a service department does for a living? If its warranty work, the manufacturer reimburses you; if its not, you charge the customer 50 or 60 bucks an hour to fix it. So what's the problem?
Service departments fix stuff; if the stuff is crummy to begin with, and requires more frequent repairs, you get to fix it (and charge for it) more often. What am I missing?
I get people coming into my law office all the time, apologizing for bothering me with their legal problems. Because I don't want to rejoice in their misfortune, I am able to resist the urge to tell them, "Don't apologize! Bring it on! This is how I make a living!" But that's really what it comes down to.
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