It's all about business. The person waiting at the counter has already driven to the store and will probably not leave to drive somewhere else just because the clerk answered the phone.
The person on the phone hasn't gotten in their car yet. If the first store they called doesn't answer, they will call another one, until someone answers. That will be the store they visit.
I've talked to several small business owners who use this method. They don't like it, but they have found that the extra business generated from taking the phone calls far outweighs the business lost by ignoring the instore customer.
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Today's Featured Article - Show Coverage: Godfrey, Illinois Country Days - by Cindy Ladage. Except for last fourth of July's Old Gold show in Springfield, Illinois, I don't remember when it was so hot. Nevertheless, the heat didn't keep vendors and visitors alike from enjoying the third annual Country Day's Event. Jane Elliott said the event was originally a one man show. "Barry Seiler, owner of Country Town Farm Supply store used to invite people up to the Johne Deere store. He would give hats and a free meal for everyone that brings a tractor." Elliott said while this
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