Asa parts counterman, my philosophy was, I answered the phone because it rang...NOT because I wasn't doing anything else important. If there a technician or a customer already in fromt of me, I always asked the person on the phone to hold until I had time to deal with them. Most walk-in customers weren't going to waste their gas if they weren't ready to buy [not including Ford employees on their days off...who would come in, price a list as long as your arm, and not buy or order anything...which is why I started scheduling the Friday after Thanksgiving as one of my vacation days].
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Today's Featured Article - Case Farm Equipment - by Jeremy Sweeten. My name is Jeremy Sweeten and I am currently a junior at Purdue University. I am takin a dual major in Agriculture Systems Management and Agronomy. I am from North Central Indiana, Miami County to be exact. My dad teaches for Marion Community School Systems an outdoor lab called Asherwood. We live there to manage the place. They just happen to have a Case 311 with a Triple Range transmission. I grew up mowing, pushing snow, and hauling maple sap with it. In 1986 my parents bought an old,
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