Asa parts counterman, my philosophy was, I answered the phone because it rang...NOT because I wasn't doing anything else important. If there a technician or a customer already in fromt of me, I always asked the person on the phone to hold until I had time to deal with them. Most walk-in customers weren't going to waste their gas if they weren't ready to buy [not including Ford employees on their days off...who would come in, price a list as long as your arm, and not buy or order anything...which is why I started scheduling the Friday after Thanksgiving as one of my vacation days].
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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